Customer ReviewsforNetwork Solutions

We were introduced to this company 8 months ago. It was the website being used by a company we acquired. Dealing with this company has been nothing but a nightmare for the last 6 months. It has been down more than working. They refuse refund for inactive time , repairs are very short lived and customer chats have become useless. They now have locked our account and want $1400 to renew.

I hesitate to even make this review - I have wasted so much of my life with this company. It is exhausting to even think about. I opened an account with ********************** for a very small state county conservation non-profit. I retired from this non-profit a year later, after over 2 decades with the *** A person stepped in to replace me - for all web site work and e-mail. We began the process of changing the Primary Contact with Network Solutions from me to the new individual. We inquired as to how to proceed and were given a long list of steps. We notarized the switch via public notary, the new person had to submit a copy of their driver's license, submit a copy of a personal billing to add credibility as to who they were claiming to be and had to submit the Non-Profit's by-laws, and their post office box, etc...We never heard back from Network Solutions...months went by...I to my retired life...the new replacement as the Primary Contact. But nothing changed for the new Primary Contact, and the billing and all communications kept going to me.The new Primary Contact and I "each" went through many, many more hours on "hold" and via live support after this and were told we would have to resubmit everything as nothing had been done. (This was many, many, months after our first submission for changing "Primary Contact".After we (The new Primary Contact and I) went through the whole process all over again, with the NEW Primary Contact person having to recreate newer documents, only to have the renewed second effort fall on deaf ears...I was still listed as the Primary Contact a year and a half later.The replacement person took the next year wasting their time with Network Solutions and finally gave up in such frustration that the new Primary Contact just quit...quit trying...quit the job.I still receive notices for the account, and finally gave up trying to reason with them (Network Solutions). 4 years later - still nothing resolved.

It is extremely difficult to turn off auto-renew for services. I turned off all auto-renews for about a dozen services two months ago, only to find that I was being billed for them still. Also, the button for turning off auto-renew is often greyed out. Also, the auto-renew page does NOT show all services that are subject to auto-renew. I found out the hard way on my bank statement. I was then told I had to go to the "services" page to see those. That would not be obvious at all to someone who was trying to manage their NS account. They also told me they could not refund money that was automatically paid for any hidden services.I have heard of companies that make a lot of money from people who forget to turn off auto-renew -- but this company makes money from making it as hard as possible to turn off auto-renew successfully. Also, I had problems with a blocking message sporadically appearing on my site from the platform openresty. I had never heard of openresty and was convinced that the problem had to do with NS and their shared hosting platform, but their service rep told me it was not their problem and that I had to pay $70 for "MyTime" if I wanted someone to look into it.I'm not going to pay $70 to help NS solve their own problems. I don't mind being told that it's not an NS issue, but I want to be told from someone who knows what they're talking about and not from a customer service rep who is just tired of my phone calls.Here's a typical call to customer service reps at NS. The *** site is clearly down because no files will upload via FileZilla. What's the first thing they ask me? "What port are you using?" What? The same one that I've been using for 30 years. The problem is on your end. Your shared hosting server is down.These are the guys who, 30 years ago, would have asked you to make sure that your computer was plugged in.

TERRIBLE CUSTOMER SERVICE!!!We are trying to transfer our domain from them to another provider. Case has been opened for 10 days. They not only keep denying the transfer, but now they have locked me out of our online account. I have repeatedly requested that the case be escalated and I still keep getting told that "they'll call me back" and "they understand my frustration and they apologize". This last phone call this morning, I told them if they didn't call me back in 2 hours as THEY TOLD ME THEY WOULD again (this was the Philippines call center supervisor ******), that I would turn this over to our corporate attorney. I have wasted probably 15 hours in 10 days simply trying to get our domain released for transfer.

A sales rep oversold me on products that I didn't need and the process was extremely confusing on what I needed in order to have a website running. I bought a domain name and website yet the website would not work on apple products. **************** replied maybe you should try using something other than a Mac or iPhone. I paid for a 5 year service and expect that the website and domain name will work on any device. My customers shouldnt be limited to what device they use in order to access my website. I was denied a refund. I would NOT recommend this company.

Charged my husbands credit card without permission!! Conversation was recorded by Network solutions yesterday where I stated that I would speak to my husband and see if and what he wanted to do. Woke up this morning to charges for $300 on an old card used 2 years ago!!This is not the first time either!!Beware if you do business with this place....watch any card you give them!!! Lies, excuses and apologies is what I was given!Not to be trusted!!!

Network Solutions stole the domain name of my company, ************* **** (TCA), and is reselling it through PerfectDomain.com and Go Daddy. The domain name, TCAonline.com, was conceived by TCA in 2000 and registered through Network Solutions (NS). It has been continuously re-registered every three to five years through NS, the last re-registration being in September 2022 for five years to September 2027, as acknowledged by NS in a written receipt, and a receipt from ***************** Then, in November 2023, without warning, NS cancelled TCA's registration, illegally seized TCAonline.com, and is offering the domain name for sale to any third party for $4,799 through PerfectDomain. Go Daddy is also selling TCAonline.com even though I have made them aware that is a stolen domain name. NS also blocked all access to my website and will not refund my fees. This is consumer fraud. NS, its parent Company Newfolds Digital, and PerfectDomain all refuse to respond to my correspondence on this issue. Stay away from these companies.