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ComplaintsforSim's Hickory Creek Nursery Inc
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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached documentBusiness response
10/20/2022
Attached hereto please find a letter addressing the complaint filed by ***** *******.
Your letter stamped October 3, 2022, that I received by mail, was the first I knew of this Complaint.
Please find our enclosed response, and if you need anything further, please let me know.
****** ***, Vice President
Sim's Hickory Creek Nursery, Inc.Customer response
10/22/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
Regards,
***** *******
Customer response
10/25/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
I reject the response from Hickory Creek because of untrue statements . I was never told my property was the lowest in the entire neighborhood and that was the cause of the flooding, and if they knew that the French drain would not work, why did they install it and take my money? I do have pictures showing the flooding of my property, August 25th and Sept 1st. after I was assured the French drain would resolve the issue. I showed Mr **** pictures of my flooded backyard prior to installation and he assured me the drain would take care of the problem. Mr **** came to my property only 3 times: to give me an estimate, to look at my concerns regarding the bottle brush roots on the side of the house, and the actual day of installation. They claim he came to my house several times, not true, because I lock my gate to the backyard and I was never informed he was coming so I could be there to unlock the gate. I called quite a few times regarding this, and after my first call on August 25 to report the flooding, I informed them I would take photos, my calls were never answered so they must have blocked my phone number. I left several messages asking that they contact me confirming receipt of the pictures I sent.
The second flooding on September 1st came onto my lanai and up to my back door. Had it come into my house, my insurance would not cover the damage per my insurance agent with Farm Bureau.
As far as my yard damage. When I complained, they came and just threw sod down with no prior prepping of the areas, so I now have uneven areas in my backyard. They even threw the sod on top of my sprinkler heads. There was no quality of work.
Thank you,
***** *******Regards,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.