ComplaintsforJAX Z LLC
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Complaint Details
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Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business just pulled what we like to refer to as a fast one! They came out to my girlfriends place right away to measure and provide a quote/estimate (Which is Great). The work to be performed was not a heavy lift really in the grand scheme of things. She needed to have her old and existing grass cleared out, till up and area after a large tree was removed. My GF agreed on the services to be performed for $1,000 with a $500 depoist which she paid. They started clearing out and prepping the area last week (Thursday, May 12 from 5PM to 9PM). Showed back up the following day (Friday, May 13 from 5PM to 9PM). They knock on her door at 9PM and let her know they ran out of SOD and they need at least another half pallet of SOD and will return the follopwing morning to complete the job. Guess what they never showed back up on Saturday (May 14th). My GF Texted the business (JAX-Z, LLC Landscaping) having a brief text conversation with ***** and she said they could get her more SOD on Monday and they could return to to complete the job after she paid them another $250 for the SOD and $150 for labor. This was definitely not part of the deal and they knew good and well the SOD company was closed on Saturday and Sunday when they left Friday night. We called at least 4-5 SOD companies to include the SOD Company (Roundtree SOD) that they use to get their SOD from. It is disheartening that they received their money but did not finish the job they agreed to as part of a provided estimate. My GF has texted back and asked to have a phone call with ***** like a professional should and would do. Guess What - zero response back and definitely no phone call, this is not how professionals act or respond.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.