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Complaintsforliberty landscape supply
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I PURCHASED A BOTTLEBRUSH TREE FROM LIBERTY LANDSCAE SUPPLY ON 3-9-23. THE TREE COULD NOT BE DELIVERED AND PLANTED UNTIL 3-21-23. WHEN THE TREE ARRIVED IT WAS DRY AND SOME OF THE LEAVES WERE DYING. THE TREE OBVIOUSLY HADNT BEEN WATERED WHEN IT WAS AT THE NURSERY. EACH DAY THEREAFTER, THE TREE CONTINUED TO DIE. I WATERED THE TREE FAITHFULLY. ON 3-29-23 I CALLED THE NURSERY AND TOLD THEM ABOUT THE ISSUE. I WAS TOLD THAT IT LOOKED DRY. I TOLD THEM THAT I DID NOT THINK THAT IT WAS BEING WATERED AT THEIR FACILITY. I WAS TOLD THAT IT WAS IN SHOCK, THAT THE SOLAR LIGHTS NEXT TO IT WAS CAUSING BUGS. BUT THE TREE DID NOT LOOK LIKE THAT WHEN I PURCHASED IT. IT WAS IN THEIR NURSERY FOR 2 WEEKS AFTER I PURCHASED IT SO IM NOT SURE HOW IT WAS CARED FOR IN THAT TIME SPAN. I CALLED AGAIN ON 3-31-23 AND REQUESTED A REFUND. I TOLD THE MANAGER THAT I WAS NOT GOING TO CONTINUE TO WASTE WATER ON THIS TREE.I PAID $114.99 PLUS TAX FOR THE TREE AND $60.00 FOR THE INSTALL. THEY DID REFUND THE TREE BUT REFUSED TO REFUND THE 60.00 INSTALL. I SHOULD NOT HAVE TO PAY FOR A TREE TO BE DELIVERED THAT WAS UNHEALTHY AND DYING.Business response
04/11/2023
We will investigate this immediately and likely offer a refund of the requested delivery and installation fee. I need a little time to investigate first.Customer response
04/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:THIS ISSUE HAS BEEN RESOLVED. THANK YOU VERY MUCH
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********** *******
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.