Customer ReviewsforGuidewell Emergency Medicine Doctors, LLC

January 25th **** - Following an unfortunate accident with a miter saw that slipped and fell lacerating 2 fingers on my right hand at 5:20pm I quickly called Guidewell and confirmed they were open until 7 PM & yes they did stitches. I arrived Before 6pm so plenty of time to clean, ************* BUT that's not what happened.Upon arrival , the kind male nurse also confirmed the doctor had stitched someone else that day. Yet that woman doctor lied to my face and said she couldn't stitch me because she spoke to the surgeon ***************** who would fix my damaged nerve at St ******** hospital that night. "He is waiting for you". I believed her and rushed to the ER.The doctor at St *****************, after also speaking with that same surgeon *****************, said the complete opposite. ***************** had instructed the Guidewell doctor to stitch me and send me home. I was to call his office in the morning and schedule an appointment. Instead I wasted 6 hours waiting for care... I finally got 12 stitches that took maybe 10 minutes and a $751.16 bill from BayCare (St *****************). That could have been avoided had the Guidewell doctor done her job and stitched my hand. That's horrible for a professional caregiver to lie and refuse care based on what... my skin color, her personal plans after 7pm... She should be fired!!! My son was a witness to what Guidewell and St ****** doctors told me that night. On Jan 31st, ****, my 1st appointment with *****************, he also confirmed his instructions were clear to both doctors to stitch me and send me home!!!I fully blame Guidewell for allowing a doctor like her on their staff and they should be paying for my ER unnecessary bill ***** Balance Due after insurance is $751.16 from BayCare (St *****************)

Thank you for your feedback, *******. We know that communication and the timely coordination of care are important to our patients and their clinical outcomes. While laceration repair is a common procedure performed in our offices, many factors such as the complexity of the laceration must be considered when determining if the repair can be completed on-site. After a thorough review of your medical record and the consultation call, our Medical Director has determined that referral to the ** for evaluation by ****************** was the best plan of care given the severity of the injury and potential for long-term impacts. Our Provider made the decision to transfer care based solely on her clinical discretion and the impression from her call that ****************** would present to the ** to evaluate and treat your injury as the on-call specialist for the evening. If you have any questions regarding your plan of care, please contact us at ***************************************************** so that we can follow-up.

I went in as a walk-in. I was in and out in a timely manner however during my visit they confused my symptoms with someone in another room and then I was billed for extra money weeks after even after they said everything was to be paid on the spot which I did before every analysis.

Thank you for your feedback, ****. After reviewing our internal records, we have verified that there was a miscalculation in the quoted and collected estimated out-of-pocket cost of services you received at the time of your visit. After coding was completed, it was determined that the actual cost of services was higher than the amount collected at the time of the visit and a bill was automatically generated for the remaining balance. Because the additional cost was not clearly communicated to you at the time of visit, we adjusted the remaining balance on 12/7/2023 and have confirmed that your account now reflects $0 owed for the visit.

We know that accuracy and transparency with the out-of-pocket costs associated with a visit are important to our patients and are grateful for the opportunity to resolve your complaint. Please reach out directly to us at ***************************************************** if we can be of any further assistance.

They billed my insurance for services they didn't perform.Took hours with my insurance company to resolve. Horrible!