ComplaintsforJuni’s Motor Mobile Mechanic LLC

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid Juni the mechanic 559.08 to fix an issue on 8/15, and he assured me that he’d be able to fix my vehicle. The next day I drove my vehicle and noticed the issue hadn’t been resolved. I contacted the mechanic and after looking closer at my vehicle he told me I’d need a different part and also need to cover the cost of the additional labor. Had I known the issue was not properly diagnosed to begin with, I would have opted for a different solution. It is not my fault that the mechanic failed to effectively and correctly diagnose my vehicle. Failure to do so, should not require any additional costs on my end.

  Business response

  08/29/2023

  Dear Better Business Bureau / ***** *******:

   

  Thank you for contacting us and allowing us to explain the situation and come to an agreement.

  We have never denied you customer service. The client asked us for a service to change the wheel bearings, so we scheduled an appointment and went to the place. The mechanic notices that the part he wants to change is not the one that is bad on his vehicle, so he proceeds to let the customer know and explains that what is bad on his vehicle are the tie rods. The customer accepts the estimate and the mechanic replaces the parts. The next day the client lets us know that the car is still making a noise, so I let him know that the mechanic can go check it again to see what happened and when he arrives at the place he realizes that he also has a broken ball joint for what he comments and gives him a price and the client automatically says no, he is not going to pay anything and with an altered voice we proceeded to put everything back together and leave for various reasons the client was upset shouting, it was in a parking lot dark because it is not our regular working hours and the client was threatening that we had to do it for free because that was our fault. The client never gave us the opportunity to reach an agreement or even offer the service at no cost because of the way he was talking. We decided to leave primarily for our safety.

   

  But in relation to the money that he is asking for back, the arrangement of those pieces was done to him. It is an old car that we even installed an engine ourselves because the vehicle had been stopped for a long time. When installing the new tie rods, the piece tends to exert the force that the vehicle requires and that is why the ball joint must have broken.

   

  We appreciate your opportunity to explain and we are willing to resolve this misunderstanding.

  Customer response

  08/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the mechanic made a mistake due to his lack of knowledge concerning the issue. If I’m a client and I pay for a service, it’s not my responsibility to pay additional funds because the mechanic made a mistake due to his lack of knowledge about my vehicle’s issue. If he was unsure of the issue, he shouldn’t have accepted payment until he was certain, or he should have told me that he was unsure and given me as the customer, the option to decide if I would be willing to take the risk of losing money throughout the process. I would like a refund or the mechanical issue rectified, as I’ve already paid for a service to no avail. 

  Regards,

  ****** ********

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