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Review from Addy G
1 star11/01/2022
The employee Kelly ****** at dealership Coggin Honda is using fraudulent sales tactics. The sales representative Jet "Sam" **** called us in to complete our lease buyout at the dealership instead of online at American Honda Finance assuring us they would change no additional fees to which we went in for yesterday 10/31/22 to complete. He put in an "estimate" for DMV transfer fees of $498 and said the finance guy Kelly ****** would determine the actual and credit back the difference once inside his office. He had a fee on his computer he had written as "Title" for $98, in addition to transfer fees. He said these were unavoidable and don't go to the dealer but on further question as to what the $98 was which as we sat in his office with the Florida DMV schedule pulled up to verify he became hostile in demeanor and then admitted the "Title" fee was in fact a fee he was charging for "doing the paperwork at the dealership". This was not an "unavoidable fee" that was going to the DMV as he had said moments before. The sale rep had assured us repeatedly there would be no extra fees if we came in to complete paperwork at the dealer. Saying they had already charged us a dealer fee when we bought the car. This 2019 Honda we were buying out the lease on was our second purchase from this dealership. When we purchased it, a similar thing happened where they promised a fee wouldn't be charged and the finance guy did so anyway and acted hostile about our objection. At that point then we were worn down from so much of their constant back and forth duplicity and we just wanted to just finish and end the experience. From two experiences now it seems apparent this is likely systemic behavior. The sales rep makes promises fully aware the finance guy isn't intent on keeping or bury the fee in a shifty way. However it is certain Kelly ****** lied to our face and misrepresented the charges on the contract. He was trying to take advantage of an 80 year old vet.
Coggin Honda Superstore On Atlantic Response
11/02/2022
****************** expressed interest in purchasing out his lease to Coggin Honda Jacksonville. On 10/31/2022 We printed a proposal with a breakdown of the figures required to complete this transaction. This included his buy out ********, taxes, tag fees and tag agency fees. On this proposal the tag and tag agency fees are combined totaling $498.00, and only an estimate. This form was signed by both parties. Continuing our process, ****************** sat with *********************** who did a tag fee calculation using our titling service provider. This dollar amount was less than the provided estimate from the proposal given earlier in the sales process totaling $434.85. **************** passed these savings to him reducing the total dollar amount from the original agreement. At this time ****************** expressed that he was not willing to pay the tag and tag agency fees. It was explained that these fees were a required part of his transaction to properly complete his request to buy out his lease. Before ****************** left, it was offered by the dealership to cover the $98.00 tag agency fee as a courtesy. ****************** rejected this offer expressing that he did not want to continue the transaction. Respecting ********************** wishes the transaction was canceled. At no time was it the intention on Coggin Honda Jacksonville nor its employees to use any fraudulent sales tactics with ******************. During his visit all pricing and fees were openly disclosed and it was our goal to provide him with a seamless transaction with his lease buy out.Customer Response
11/03/2022
This dealer's portrayal of what transpired is disingenuous and misleading. They are playing dumb now like it was an innocent mistake. We were reached out to and lured by the dealer to come into the dealership and our lease buyout paperwork would be completed for us there as a courtesy to save us time and paperwork and assured repeatedly there would be no fees beyond those which go to the ******* Highway Safety and Motor Vehicles (www.flhsmv.gov). Commonly referred to as the *** and what the dealer here refers to as the **********.Interestingly when we arrived the sales agent began paperwork and had us sign an estimate of fees of $498 which we knew to be nearly double what the actual fees for Tag and Title going to the *** would be. The sales agent assured us this was just an estimate. Once we got to the finance ***************************, he would determine the exact *** fees to charge. In hindsight its clear this eye popping estimate of Tag and Title fees was grooming behavior so that they could later show an overall reduction in this figure while still tacking on a $98 fee to the dealer surreptitiously. Upon questioning this fee with the finance *************************** he presented to us on his computer the documentation he had drawn up with a description for the fee as ************.This fee was fraudulently presented to us by *********************** as going to the ********** when in reality it was a fee going to the dealer which ***** in a moment slipped up his charade and admitted in passing was for document preparation. ***** was fast talking and full of duplicity. Lease buyouts can be done directly with ******** Honda Finance and through the mail. Beyond the pre negotiated lease buyout price there is Tax, Tag, and Title. For our 2019 CRV EX-L $19459.49 was the total buyout price provided by ******** Honda Finance which included 6% ******* sales tax and the 1.5% discretionary tax on the first $5000 for ***** county. We verified the tax total and the actual ********** fees by calling the ********** (flhsmv.gov) themselves. Those fees are (give or take a few bucks for expedited service etc): $36.85 Renew registration fee $77.75 title transfer This den of snakes lured us in from across town with promises of saving us time as a repeat customer but instead they fraudulently misrepresented ************* ********** fees and wasted half a day of time in order to make more money off of us.Review from Deborah B.
1 star04/10/2022
I am appealing your decision in this matter. The vendor, Coggin Honda, did not fulfil their obligations under my contract for their services. They did not provide proof of service/repair as contracted & as was requested multiple times by myself and my representatives prior to any attempt to repair my vehicle that they would be required return any & all old parts. They again failed to fulfill this condition after the alleged repairs at time of payment but prior to when picked up my vehicle. This is in clear violation of consumer protections afforded me under Florida law Title XXXIII, Chapter 559, Part IX, s.s. 559.905, 559.909 & 559.920. I had paid for Coggin Honda to replace the fuel pump on my Honda Fit on October 21, 2021. My vehicle stopped running while driving on December 14, 2021. I suspected the new fuel pump had failed and it would be covered under warranty by Honda. I had the vehicle towed back to Coggin Honda for diagnosis. I was contacted by one of Coggins service advisors, Josh ******, with an analysis of the failure. He advised me that the problem was contaminated fuel and not warranty issue with the pump. The technician had recommended pumping out the contaminated fuel and cleaning the fuel system. I advised Josh that I had purchased fuel from a **** **** station (store #****) located at ************************, Jacksonville, **., shortly before the car stopped running. I further advised that I required additional time prior to authorizing the repair to contact **** **** and establish a claim against them for damages to my vehicle and a pre-approval inspection may be required by **** **** and/or their insurance carrier. I told him that based on their diagnosis, once authorized, I would require them to provide me with a sample of the contaminated fuel and any & all parts that would also need to be replaced be returned to me. Coggin Honda has committed fraud.Coggin Honda Superstore On Atlantic Response
05/03/2022
Were sorry to hear you were not completely satisfied with your most recent visit in January. According to our personnel you were provided with the requested fuel sample and the repairs performed remedied the issues with your vehicle. Please feel free to reach out to me, *********************, Service Director at ************* to discuss further details. We strive to be transparent to ensure the highest level of satisfaction for every customer, every visit.Review from Nathan L.
1 star12/06/2021
The reason this place gets consistently high reviews for their service department is that they basically pay people off. Bought a 2019 Ridgeline in early 2020 so I've been using their service department for about a year. I had a coworker who used to take her car here, they used to always fish for things to fix and she'd ask me about them. Most of it was bs. I've been fixing cars for awhile so I wasn't too worried about that issue.First, if you take your vehicle in for service and they recommend other services, if they have a coupon for those other services they won't tell you and try to charge you full price. Common in the industry, but disconcerting. Next, I order a roof rack. Covid, shortages, etc. No issue on my end. Took them about 6 months to get the rack in that I ordered. I call every two months or so just to check. Last time I call, they say they don't have my rack in stock BUT they have the same part in stock. No one called me. Parts manager is very apologetic, they offer me a free install- fine. Next, go in with an appointment. They tell me they are booked that day, sorry, try again some other time, have a nice day. I push, they offer me a coupon. Go in with an appointment again. They have tons of walk-ins. No system for getting appointments checked in before walk-ins. I wait 30 minutes to get checked in. 5 percent off for my trouble. At this point, I'm done with them.Driving the truck, 2019 with 70k miles, transmission starts shifting so hard it's a safety issue. Check the fluid which I paid them to replace 10k miles prior. It's *****. I've been changing Honda transmission fluid for 14 years. They never changed it. Take it in, guy tells me "it looks a little worn but ok". They tell me they they need to keep it overnight (this is just for diagnostics) even though I called and asked ahead of time if they'd be able to at least diagnose the issue that day. Call midday next day, service manager assigned to me is out, no idea what the status is. End of day, same story. Call again on the 3rd day, have to beg them to move the ticket to someone else. Finally ready to pick it up end of day. Go to pick it up, ask where is my discount for wasting my time. Rude service guy says "well we didn't charge you for diagnostics and changed your transmissions fluid for free! But manager is out, will have to wait until Monday if you want a discount!" (It was Friday). I elected to have them do differential fluid and transaxle fluid (don't ask me why I gave them more business, no clue). I pay the **** and walk out of this place for the last time. Avoid this place. I will update this review with a good alternate if I find one. Also, consider a different brand. I feel like something has broken on this truck every 3 months since I bought it. My family has always been Honda people. Last two civics they have had disengrated. My last accord was falling appart at 100k miles. Honda of America couldn't care less- "Oh your transmission lasted as long as a **** It's out of warranty, not our problem". Now I'm shopping for lawyers anticipating the transmission on my 2019 Honda is going to fail due to this dealership's negligence and Honda's falling quality standards.
Customer Review Rating
1/5stars
Average of 3 Customer Reviews
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