ComplaintsforNimnicht Chevrolet Company

• Initial Complaint

  07/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Originally took the vehicle in for normal maintenance. Was advised that the fuel pump needed to be changed. Hadnt had any issues with my vehicle prior to taking the car to the dealership. Got the fuel pump taken care of and as soon as the car was returned, the airbag light came on. Took the car back to clear the error and was advised that the module needed to be changed. Paid to have that handled and the light remained on. Continued to have the car tested and everything that they advised needed to be changed, I paid to have handled. Light still on. They have had the car for 6 months and still have not resolved the issue. They will not reach out. I have to call them and theres always an excuse to why they havent resolved the problem. Spent thousands and still have not gotten the car fixed. Have not even offered any reimbursement options or done anything to show that they are truly trying to fix the issue.

  Business response

  07/22/2024

  The vehicle has been here since March. The customer is correct in that she has paid for repairs for the airbag light and the light is still on. The vehicle was given to a different technician (Art) who ordered some more parts for it. Those parts came in last week. He is going to bring the vehicle back into his bay later this week and get those parts installed. Hopefully, that fixes the problem. She will not be charged for the current repair order.  

  Respectfully, 

  ************ 

  Service Manager 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put $8,000 down payment on a vehicle at the dealership then they want me to bring the vehicle back without my 8 thousand back to me they're doing a thing called a yo-Yo scam

  Business response

  11/20/2023

  The customer put a down payment down and has not been approved for a vehicle loan. the customer has refused to bring the vehicle back to our dealership, so that we may inspect it and refund him his down payment. 

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having issues with a shift to park light indicator about three times now. I purchased my car new. It's a 2018 Chevy Malibu. I just found out that this is a common problem with these cars. The dealership is aware of it. The replacement part is very hard to find. This is a safety issue because I never know if my car is in park or not. I can not turn off my car nor lock it. When this light stays on it drains the battery. When I took my car in this morning to get some one to assist me in getting the light turned off. I was told to leave my car and it would be days before anyone could take a look at it. This is my only vehicle. They could not give me a loaner car. Instead they wanted me to rent a car from a company whom they partnered with. I had to take my car to another auto shop just to get them to temporarily fix the issue and had to pay $130 for something that the dealership could have done since it is a defective part that they are well aware of. I should not have out of pocket expenses for an issue that the company and manufacturer is aware of and will not fix.

  Business response

  05/17/2023

  *** **** came in for service with no appointment. At the time we were very busy and told her we may not be able to look at the same day. She asked for a loaner vehicle and we informed her that we didn’t have one available but she could leave her car with us and we could take her home via our shuttle. She then declined and left. I spoke with *** **** last week to let her know that we have the part she needs in stock and quoted her the cost of the parts and labor. She said that she would let me know when she would come in for repairs but I haven’t heard back from her. Unfortunately her car is out of the original factory warranty so General Motors will not be covering any of the cost.
  

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Chevy Malibu from Nimnicht Cheverolet on 11/12/2021 VIN #*****************. The mileage on the vehicle at the time of purchase was 48,327. I started to experience issues with this vehicle 1/31/22. The dealer replaced the shifter assembly. On 11/7/22, my vehicle would not stay started after stalling out. The vehicle was towed to the dealership by ASAP towing cost $150. The diagnostic came back Fuel System needed to be replaced. The fuel pump was replaced. The dealership recommended a coolant flush, transmission flush, oil change, and numerous other services after the fuel pump replacement. I opted for a coolant flush and oil change in the amount of $295.60, which was paid on 11/11/22 when I picked up the vehicle. that same evening around 8:30 pm, the vehicle stalled again, in which I was unable to start the vehicle. I was able to bring the vehicle back to the dealership, but they were closed. That Monday morning the dealer inspected the vehicle again to get the same error code of Fuel System. The in-tank fuel pump was replaced. I did not have my vehicle back in my possession until 12/7/22. The manufactures warranty covered a rental while the vehicle was in the service center. On 1/12/23, the vehicle stalled yet again while picking my children up from school. The dealer said they could not get an appointment for 2 weeks, but after speaking to the service manager the car was seen on 1/16/22. Again, fuel systems error has displayed on the diagnostic, and again the rear fuel pump. The dealer still currently has my vehicle. Because of all of these problems, I began to look into the vehicle because it sounds as if this vehicle falls under a lemon law. Prior to the purchase of the vehicle, I owned a 2021 GMC Terrain that was in an accident and totaled out. I asked the dealer about the vehicles condition and involvement in any accidents. The dealer ensured the vehicle was not in any accidents. Once this information was discovered, my wife went to the dealership to speak to the General Manager ***** ******. My wife explained the issues with the vehicle to *** ******, as well as his sales rep ****** giving wrong information about the vehicle. *** ****** pulled up the carfax to validate the information to conclude that yes the vehicle was involved in an accident 02/2021 and he would get with ****** that can not give false information.My wife then told *** ****** informed him that according to Florida law it is unlawful and deceptive to give false information on a vehicle. Also, Nimnicht's website, certifies their pre-owned vehicles and will provide a carfax for each purchase of a certified pre-owned vehicle. *** ****** asked the payout of the vehicle in which is still $23487.91. *** ****** said he could try to trade out the vehicle, but my wife informed him they would only value the trade at $12,000 because of the issues of the vehicle. He then suggested an extended warranty through GMC. Neither of these options are reasonable. The remedy is this purchase is under false pretenses with numerous ongoing issues. I have not had my vehicle in my possession for use for 2months over the last 3 months. Nimnicht sold a certified pre-owned lemon, and lied about the car. Today is 2/9/23 I do not have possession of my vehicle, nor any communication on the status of my vehicle. I have not received an invoice for the car currently because it is not fixed. I do have a loaner vehicle provided by the dealership.

  Business response

  02/13/2023

  See attachment!

  Customer response

  02/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  The fact of the matter is the vehicle was sold under Unfair and Deceptive Business Practice Florida Statute 501.976.  I did not purchase the vehicle from the internet.  I physically went to this location to purchase the vehicle.  I asked the salesman if the vehicle was in any accidents because I was involved in an accident myself the month prior with my son. I also was in an accident in which the back of my vehicle was hit from a car that was at a complete stop prior to the impact. Mye Terrain was hit in the back driver side, which caused the car to turn in the other direction and flip.  This was a school zone, so the speed limit was 15 mph.   The law does not state the severity of an accident either minor or major is indicative of a deceptive response to a buyer from the dealership.  Furthermore, the website does not express the buyer must go online in order to view the carfax, in fact the website states we provide a carfax.  The vehicle has numerous mechanical issues which is just exacerbating the newly discovered findings of the deception from Nimnicht Cheverolet on Cassatt Avenue.  Nimnicht is sending a specialist because the car is not communicating to GMC of the issues with the vehicle.  

  Regards,

  **** *******

  Business response

  02/15/2023

  Unfortunately, we have done everything we can to assist the customer. If a customer requests a Carfax report, we provide one for the customer. These reports are also publicly available on the internet to anyone who wishes to see one. We have provided a loaner vehicle for the customer while his vehicle is in our repair shop at no cost to the customer. We have spoke to the customer regarding trading his vehicle in for a different one. We have reviewed all options with the customer. 

• Initial Complaint

  06/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/16/22, I purchased a 2022 suburban that was set to be delivered 7/1/22. I provided a $500 deposit on the vehicle as well as placed insurance on the vehicle, purchased airline tickets , hotel, the company pre qualified me for a loan and go ran it though multiple lenders decreasing my credit score by 100 points. The vehicle changed delivery date to 6/25/22. I was assured through text message multiple times this vehicle would be held for me. On 6/28/22 I received a call stating the vehicle was actually being held for someone else and it was no longer my vehicle. I informed the company that I had purchased insurance, airfare, hotel and had already sold my previous vehicle. They offered no compensation or offers. I text on 6/29/22 requesting my $500 deposit and was told this would be deposited back in my account. However the amount of money lost in other expenses such as non refundable airfare and hotel and decreased credit score is not ok. I am unsure if there is anything that can be done about this.

  Business response

  07/01/2022

  ** ********, 
  
          Please accept our apologies, Nimnicht Chevrolet strives for Excellence when it comes to Customer service. In this case there was an error in our inventory system causing to show an order unit, as available. We would like to order a Suburban for you with your configuration and we will credit you the airfare and hotel to your Suburban. 

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  06/22/2021 I purchased a vehicle from Nimnicht Chevrolet ****** *** ***, ** with 61K miles on it. My husband and I specifically asked for an extended warranty after the 75K miles warranty. The finance manager **** ******* advised us that we were purchasing an additional 75K starting from the date of purchase and sold us a warranty only good for an additional 13K miles starting from the day the vehicle was originally sold to the previous owner on 11/16/2016. He made the pricing seem like he g*** us a discount of some sort but he completely got over on us. The finance manager is no longer with Nimnicht for similar reasons and they refuse to fix the issue. I would like to h*** warranty I thought I was purchasing at the price quoted.

  Business response

  05/12/2022

  Our Director of Finance reached out to **** ******* and offered for her to come in and review her warranty options with her. She never accepted our offer and has not met with our Finance Director as of today. 

• Initial Complaint

  02/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I dealt with ****** ******* at Nimnicht Chevrolet for more than one year in connection with the purchase of a Chevrolet Corvette. For more than one year, *** ******* promised I was on Nimnicht’s Order Waitlist for the Corvette. He repeated assured me that my purchase would be at MSRP. After taking my deposit, ordering the car, and taking delivery of the car at the dealership, *** *******, with the support of General Sales Manager ***** ******, demanded $10,000 above list. *** ******* and *** ****** acknowledged *** ******** multiple repeated representations, over the course of more than one year, that I would not “pay a penny over list (or sticker),” but said that “circumstances had changed.” The changed circumstances they pointed to was that customers were now willing to pay over MSRP for the car. I took delivery of the car, agreeing to pay $10,000 over MSRP, but want to prevent them from continuing to use this deceptive sales practice .

  Business response

  02/28/2022

  Please find response attached.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have talked to the dealership for more then 2 weeks and I received an offered for my 2019 Tahoe for $43,500. Before coming to the dealership my sale rep called me and said the offered went down to 43,000 and if I was ok to accept that. I did and brought my car to them on 2/11/2022. On 2/11/22 I signed the offered which it was for 43,000 and left my car with them. Today 2/15/22 I received a call from them saying now they can only give me 40,000. They stated it was a misunderstanding between them but that was the new offer. This is outrageous. How is it possible and legal that a dealership has me bringing and giving them my car signed papers and then a few days later changed their mind. I spoke to a manager name ***** * on 1/27/22 who wrote on the notes under my profile that was the selling offer for my car. This is unprofessional and unacceptable. I had two other offers for 43,500 and 44,000 with other dealerships which I lost because I went with their offer of 43,500 only for them to backdown. This is no way of doing business specially when they are making me and my family lose money over this. Is unacceptable this dealership will do such a horrible thing to a working active duty military family

  Business response

  02/28/2022

  We offered to buy **** ********** vehicle for the original offer price, but she informed us she has purchased a vehicle elsewhere. 

• Initial Complaint

  11/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  11/5/2021 and 11/6/21 I called them and 3 other dealerships to get the best price for a trade we have and best price on a car they each had. I had already purchased a car from Nimnicht Chevy 2 weeks earlier. I made it very clear on phone and text to sales person that I was just looking for best price from 4 different dealers. On November 5th I started receiving numerous notifications that I was having hard pulls on my credit and this was never discussed or approved. I called down to find out how and why they did this. They had no good reason as to why and said they pulled my social information from the deal that happened 2 weeks ago without my approval. They apologized and promised to send a letter to all credit bureaus to have them removed and this has not happened. I have called several times to GM and other managers and no response since. none of this was approved in anyway and needs to be fixed. I have tried doing bad reviews and still no response This is very damaging to my credit and I am trying to purchase a house soon.

  Business response

  12/06/2021

  Mr. ****** completed a credit application that is valid for 30 days from the time he signed it. When we inquired to certain banks as to a price for the vehicle Mr. ******* was interested in, the banks then did pull Mr. ******* credit to provide the best, most realistic price available to him. We have requested to have this information adjusted per Mr. ******* complaint. 
  

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle for a routine oil change there was know other issues around the 26 of aug 2021. From that time forward they claim my air conditioner is broke my exhaust has air coming through the cylinder and now they saying my windshield is cracked and need replaced. There was know problems with my air conditioner it was working great and there was no crack in my windshield nothing was wrong with my automobile and they still have it and it's been a month with no progress.please help me get my car fixed and home thank you so much.

  Business response

  10/08/2021

  Good morning All,
  
  Vehicle was in 8/24/21 @79498 miles for an oil change service.  Vehicle returned 8/31/21 @ 80337 miles with a complaint of the service engine light on.  We found code p0171 and found the purge solenoid sticking.  We contacted her extended warranty (value max) and we were advised that repair was not covered.  When we advised Ms ******** of this, she also advised her A/C was not cold.  We diagnosed as an evaporator core, and again contacted her extended warranty, they advised they would be out for inspection within 24-48 hours, but did not show up for 6 days.  After initial review by the adjuster, we were advised that the warranty company would contact us.  The warranty company contacted us 9 days later (both the service consultant and customer were trying to contact the warranty company to check status), they advised we needed to remove evaporator for inspection.  This requires removing dashboard and windshield to access.  After receiving approval for the diagnostic charges form the customer, we contacted the glass company to remove windshield ( this is a specialty operation which we do not do in house).  The glass company advised us that they found a crack under the cowl (not visible until cowl removed) in the windshield, and that removal would damage the windshield.  WE have advised the customer that she should contact her insurance company for glass approval.  At this point, we are waiting for the customers insurance company to send an adjuster to approve the glass, so that we can then have the windshield removed and take the dashboard out for her extended warranty to inspect.
  
  As additional information, vehicle was not purchased here, and we did not sell the extended warranty.  We have one other previous service visit in May for another oil change.
  
  Let me know if you have further questions
  
  
  *** ********
  Service Manager
  Nimnicht Chevrolet

  ---

  Customer response

  10/12/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: 

  That is not totally correct. I did not advise you my air was not getting cold because my air was working perfectly. When I took it there to  see why my oil service light was still own after it was supposed to have been changed and set and why the engine light came on the same evening it was changed I couldn't take it right back so I took it back days later she said the oil change was done but they forgot to reset it and the engine light came on but to something sticking. My Air condition was working perfectly at that time I had just cut it off when I got there but after she told me the warranty didn't cover the cylinder I got it and went right down to Hyundai to question the extended warranty I left there went to pick up my son he asked me to cut on the air when we cut it on there was nothing but heat coming out that's when I called them up very upset. 

  Regards,

  ******* ********

  Business response

  10/13/2021

  I really don't know of anything further that we can respond differently.  WE performed a routine oil and filter change.  The purge solenoid  and evaporator are both separate systems from the engine oiling system and are in no way related.  As an update, her extended warranty company had their inspector here on 10/7.  WE contacted them today, as we have not gotten a response from them.  They advised that they have the report, but anticipate another 4-5 days before it will be reviewed and considered for approval.  I certainly  understand the customers frustration, but we have no authorization for payment to complete the needed repairs, and Nimnicht did not damage the vehicle. 

   

  *** ********

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