ComplaintsforO'Steen Volkswagen
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I inquired about buying a car here and found a great deal. Price was fair and it was advertised with Free Delivery to my location. So I jumped at it. After going through financing and other paperwork, I was told that they would need $800 to deliver to my location and that they can not honor the advertisement. This is completely false advertising and the only thing managers could say was "I don't know why the website says that."Business response
06/26/2023
I am told that we honored the advertisement prior to receiving the complaint. It was a mistake on the 3rd party website but we still honored it. All should be resolved and customer taken care of. Thank youCustomer response
06/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****
Initial Complaint
01/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased/financed a 2017 Honda Pilot in november 2022 and I still havent received the registration. They provided one temporary plate a week after it had expired once the current one expired on 12/28, they have yet to provide another. All calls and emails get no response.Business response
01/23/2023
I am very sorry for the lack of communication and delay. I have confirmed with office that everything will be completed today. Very sorry for inconvenience. Please feel free to reach out me with any additional questions.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.