Current Alerts For This Business
BBB files show a pattern of failure to respond to consumer complaints presented to the company and failure to eliminate the basic cause of consumer complaints. Specifically, complaints allege the vehicles consumers used for trade-ins were not paid off leaving the consumer responsible for paying for a vehicle they no longer possessed.
On April 25, 2018, BBB sent correspondence to Riverside Chevrolet requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints. As of May 9, 2018 Riverside Chevrolet has not responded to BBB's correspondence.
On May 3, 2018, BBB issued a press release concerning Riverside Chevrolet. The link to this release is provided:
Since this release, BBB has continued to receive additional complaints.