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ComplaintsforNirvanosa
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I made a purchase through this company in July 2023. I was told I was going to receive my product within 7 to 14 days. It is now January 2024 and I’ve yet to receive anything I have reached out to them several times and all I get is, they’re going to expedite my ticket and find out what’s going on. They never let me speak to a supervisor. I’ve emailed them got no response. I asked for a refund they said that they don’t do refunds after 90 days of receiving product. I never received the product. Therefore I should’ve been able to receive a refund. They said it past the deadline that they cannot issue a refund And I haven’t received my product and now the phone number has been disconnectedInitial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Date of transaction was 08/08/2023, I paid for an item then was forced to pay for expidited delivery and insurance. It has now been over 3 weeks and the order is still unfulfilled. When I asked for a refund on the expidited shipping they only offered 30% for a service that was paid for and not provided. They stated that that's all they could offer. Then they offered 50% when I threatened to contact you and the police for fraud, stating that's the most that they can refund again. Then I demanded a supervisor and they stated that supervisors refused to speak with me and would not listen to the request for the refund for just the service not the item. Then the agent claimed to give a full refund for the amount but would not let me speak with a supervisor still. They claimed they refunded me the full amount but I have not received any notification about it at all. Also a week after I made the order the company changed its name to Nirvanosa, before that it was called Modern Trends. After this I will also be placing a complaint with the FBI on their internet-based crimes website.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.