Customer ReviewsforTurner Pest Control

Turner Pest Control serviced three month quarterly and attic on May 23,2024 good report. On June 5 they sent a salesman to look at ,my attic. He climbed the steps looked into attic without going in the attic. He announced I had a number of rodents in my attic. The cost to service the attic again was $1547.. I said that I needed to think about and he could call me back the next day. He became upset and insisted on speaking to another family member because of the danger of all the rodents. I am a senior customer and finally let him speak to another member. We decided to let him as he was so concerned about all the rodents The attic was secured and traps set connected to sensors which would alert a cell phone in the Turner office. On June 19 I became concerned as they had not called or indicated a trap was tripped.. Finally on Junne 21 the service man came,checked the attic , and no rodents. Poor business practice to fraud a customer.

Here are some recommended edits to improve the flow and clarity of your response:Thank you for sharing your recent experience with Turner Pest Control. We are genuinely sorry to hear about the issues you encountered and appreciate the opportunity to address your concerns.We apologize for any miscommunication or inconvenience caused during our service visit. It is our standard practice to thoroughly inspect and provide accurate assessments, and we regret if this was not your experience. Additionally, it is never our intention to make our customers feel pressured or uncomfortable during our consultations.Upon initial inspection, our service team identified rodent droppings in the attic. Following your decision to proceed with the service, our team performed the exclusion using our SMART trapping system. During an exclusion, rodents can be sealed in or out depending on their location at the time of service. Since no activity was identified, it is possible the rodents were sealed out. If any activity is detected, our system will notify our team to promptly schedule a return visit.If you need any further assistance, please do not hesitate to reach out to our team.

Been with TPC for years. Inconsistent service. Obvious frequent turnover of staff. My lawn, which was pristine, was treated on 5-24-24 with fertilizer, insecticide, and pesticide in over 90 degree temps. My lawn went from beautiful to browned out (see before/after photos). Tech did not appear knowledgeable about what he was doing. This is the 3rd time this had occurred since I've been with them at great expense to me. I've been on the phone now for over 3hrs and still waiting to talk to someone. Incompetent and unresponsive company. Great way to treat a 30-year retired serviceman on Memorial Day weekend. You'd best be served by staying away from this company.

************, we sincerely apologize for the issues you encountered with your lawn and the time you spent on the phone with our team. Your satisfaction is our top priority, and we appreciate your feedback to help us address and improve. After reviewing your account and speaking with your service team, I understand our lawn supervisor was able to meet with you and address your concerns. If you have any additional concerns, please feel free to contact me again at ************************************** and I will be happy to assist.

I am writing this complaint due to unfair business practices. On November 2024, I purchased lawn pest control for $65 every other month. Turner Pest Control charged me $65 EVERY month. I called to try and resolve the issue. I called their corporate office and ******** ** office. The tech came out and the supervisor to review the lawn and determined it should be $65 every other month. It was even documented on the invoice. Finally, I spoke with the Branch Manager who refused to acknowledge the documented invoice and told me they don't charge that way. He tried to sell me on $45 every month. Do the math it's not what I was quoted. I want to be credited for every month I was over charged. That would be 3 months equates to $195.

********************, We sincerely apologize for the inconvenience and frustration you've experienced due to the billing discrepancy with your lawn pest control service. Your satisfaction is our top priority, and we deeply regret any confusion or inconvenience caused.After reviewing your account, we are issuing a refund of $195 to compensate for the overcharges and have canceled your service. You should see this refund reflected in your account within a few days. If you have any further questions or concerns, please don't hesitate to contact us. Thank you, Turner Pest Control

This company is a rip off, you pay a ton of money up front and then on a monthly basis for poor service and even worst results. I cancelled my plan with them last year July 2023, 7 months later they said I stilled owed them an outstanding balance. They sent my bill to collections after I spoke with them to cancel my plan back in July. Companies like this cannot be trusted and should be put out of business. Highly disappointed they will never get my business again. Very bad business practices so sad.

****************, We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is essential, and we want to assure you that we take your concerns seriously.After a thorough review of your account with our management team, we understand that the cancelation process might not have been as seamless as we aim for it to be. We recognize that you canceled part of your service in July but retained the termite service. Subsequently, an appointment was scheduled with a representative to discuss the service downgrade, resulting in the signing of paperwork for the stand-alone warranty.The amount sent to collections pertained to the unpaid portion of the retained termite service. We appreciate your proactive approach in contacting our team to rectify this matter. We understand your decision not to continue our services and respect your choice. However, should you reconsider or have any further concerns, please don't hesitate to contact us. Thank you for bringing this matter to our attention, and we wish you the best with your pest control needs.Thank you.

I am filing this complaint due to your bad business practices. A few months ago we received a bill for services that were not requested and to our knowledge not performed. First of all we have a locked fence to our backyard so there was no way to enter the area. I called to let your office know that no one came out because we have a doorbell camera that would have detected any service tech. We did not have any door tag or lawn tag to say the lawn was treated. We no longer wanted the service since our year was up and we had decided to use another service that we knew would do a better job. When your techs have come out in the past they spent no more time than 10 minutes to service our property. Terrible service that I would not recommend to anyone. We do not feel that we should be billed for service that was not rendered.

Thank you for addressing your concerns with us. We genuinely apologize for not meeting your expectations and appreciate your feedback regarding the billing issue and the perceived lapse in service on your property. We acknowledge your communication with our team regarding the termite service renewal, and upon learning of your decision to discontinue the service, we promptly canceled it.

STEER WAYYYYYYYYYY CLEAR OF TURNER PEST CONTROL. Horrible business practices. They are deceptive about their billing to get you to sign up and they know it. telling you its a start up fee and then $50 a month .. they come out tri-annually and that you can cancel any time and stop payment anytime. Tried to cancel and theyre telling me that I have to continue my monthly payment through FEBRUARY to cover the last service that was completed.. it was never explained to me that each service was a set amount that was technically being financed over 4 months. I didnt even need nor want the service completed on November 2nd but figured I could just let them keep me on the schedule and cancel before the next billing cycle because I was already scheduled. Well jokes on me because letting them spray around my front door and bushes has cost me $169 and now Im stuck paying it for 3 more months!!! If I change my bank info they told me they will send it to collections. The reps I spoke to definitely know they are being deceptive. They have you sign a docusign thru email WHILE on the phone signing up so there is no thorough reading of the service agreement prior to signing. Do not take their word. I will never take a representatives word on what they say is what Im getting. The supervisor was no help either.Also the s*** isnt even worth it because its over priced and doesnt fix the issue to begin with ??????? spend your money on your own supplies to do pest control. Youll be thanking yourself in the long run. Soooooo dissatisfied with this company and pest control is a scam

Hi *********, thank you for taking the time to provide feedback. In reviewing your account, we see that you were able to speak to members of our team, and they explained that on your initial call, payment options were discussed, including paying in full or monthly. We apologize if it was unclear that each service was paid for in installments. Were sorry to hear our services have not met your expectations, and wish you the best moving forward.