Business ProfileforFirst Coast No More Homeless Pets

Problem is EXTREMELY hard to communicate with FCNMHP and its Veterinary.  I ordered Heartguardplus through *********** but needed a Vet endorsement. After a few phone calls back and forth between FCNMHP and ******* I finally got approval for a 1 year supply of Heartguard plus on 10 November 2021, of course expires November 2022.  RX no. ********, Vet name: *** **** ******* of FCNMHP.  I gave ***** his last chewable monthly prevention at the end of December 2022.  I  ordered refill on 4 January 2023.  ******* emailed me saying that FCNMHP has no records of continuous monthly heartworm prevention used for *****.    After talking with a FCNMHP representative on phone explaining my problem on 19 January 2023, she again repeated they have no proof of heartguard monthly use for *****.   Finally I made an appointment for next day at 9:00 for heartworm test.  When I got there with *****, I explained the whole situation and took the heartguard box (information above) and the office clerk said not in our system (FCNMHP computer system), she didn't care heartguard box with *****'s name and info on it, wouldn't take it to the Veterinarian for verification, nothing.  So I paid $41 for a new heartworm (even though I have an appointment on 9 March 2023 for ***** and Hachi).  Then I went home and ordered heartguard again.   Got rejected again due to ***** gained weight from last visit till now, 26 to 31 pounds (got my 1st and only text ever from FCNMHP stating this).  So I ordered again (5 times now) on 20 January.   Still no approval sent to *******.  With FCNMHP,  if there a problem like this , me the pet owner will never get by the office worker to explain the problem to the Vet and get exact answers instead of an office worker's not caring. *********** can't get a call through either, ******* say they get rejections sometimes through their portal but mostly no responses at all. CEO ******** ****** doesn't answer emails. Please help me. I'm just a pet LOVER.