ComplaintsforPet Supermarket
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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have purchased several bag a of ultra freeze dried snacks for my dog over the past year and the product has been horrible. I notified the manufacturer once and was told contact the retailer. I sent pictures to Pet Supermarket and they have refused to provide reasonable accommodation. I am homebound, respiratory immunocompromised and do not go out. Purchases have been made by my neighbor or home help. It is burdensome for me.Business response
09/02/2022
Greetings valued customer. We truly apologize for your experience with the Ultra Freeze Dried Snacks. Thank you for sharing this information regarding the condition of the Ultra Freeze Dried Snacks you received for your dog. We appreciate you providing photos to support this as we have reached out to the manufacturer directly and our corporate team is working with them for a resolution. As advised by our customer service team who reached out and spoke to you directly, we are happy to refund you for any items you are unhappy with and we can also suggest an alternative brand to try if you are interested. We suggest PureBites, as they also make freeze dried treats in a variety of flavors. We have also added $25 to your rewards account for your trouble, as we appreciate your business and value you as a customer. Please contact us directly at ********************************** or ************ if we can further assist you. Thank you again for letting us know and for the opportunity to assist you.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.