Business ProfileforOlin Bonnell Plumbing Service

On 12/22/2022, our residential hot water heater malfunctioned and was leaking and needed to be replaced. After calling multiple plumbing services without success and going into a holiday weekend, our neighbor referred us to Olin ******* Plumbing. Mr. ******* called us on the morning of 12/23/2022 and we agreed to the following: He would provide us with a new Rheem hot water heater and install it that afternoon and the total charge for labor and materials including the new heater for $950.00. He arrived at the scheduled time, installed the heater, and was paid in full by our personal check. He provided us with an invoice and left our home. Unfortunately, I did not review his invoice until after he left. Herein lies the problem. Later that afternoon, I reviewed the Rheem Limited Warranty attached to the heater tank a portion of which states: "... THAT THE HOMEOWNER NEEDS THE FOLLOWING DOCUMENTATION TO SUBMIT A WARRANTY CLAIM LATER: 1) warranty starts on the date of manufacture unless the owner of the product can provide documentary proof of a later purchase date. This could consist of a copy of a purchase receipt with product, date and location of purchase, 2) an invoice from the plumbing company showing the product, serial number, date of installation, And company name. Documented proof of purchase will be required in the event of a warranty related claim. See *******'s invoice attached. It is a blank stock invoice found at any stationary store, totally incomplete, no installation date, no address, no company logo, does not list the equipment ID information etc., & lacks the Rheem required warranty information for a claim at a later date.. Since 12/27/2022 I sent two (2) detailed emails to him, a voice mail message & no response, I finally called him yesterday, and requested a replacement invoice per the Rheem warranty. He stated: QUOTE: "...he does not read emails, and the invoice he provided me was O.K., and you are are not getting another invoice from me."