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Complaint Details
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Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Palace Pools has been hired to build a pool next door and for over 6 months has been using my property as an easement where none exists. The subcontractors park on my lawn, smoke cigarettes and most recently berate me on my own property when asked to move from my lawn. This complaint is intended to request the following: 1) Repair of my property including tractor tread marks, broken sprinklers and resod my lawn regardless of the status of the project next door. 2) Stop using my property as an easement or parking space, unless requested first.Business response
01/21/2022
Dears,
Due to the nature of our work, the homeowner is responsible for getting the neighbors permission for ingress and egress. and apparently did get permission from the complaintant.
This from the complaintants own letter that the neighbors did come over speak to them and apologised in advance for the distruption. about the use of a few feet into her yard, and a promise that the yard would be set back after the completion of this project. She indicates that was to have been in November. Due to the pandemic and supply chain issues the project did take longer than expected. However the access is no longer needed as all work that required such access has been completed. I feel quite certain that the agreement made with our customer and the complaintant will be kept by our customer.
Should the complantant wish to call us and discuss this, I'm happy to take her call.
Best Regards,
*** ***********
Palace Pools Inc.
************
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Contact Information
11463 Saints Rd
Jacksonville, FL 32246-3828
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.