Business ProfileforExterior Chief LLC

In August of 2023, ****** *******, owner of EXTERIOR CHIEF, came to our house to propose a solution for our deck railing. He sent an estimate $9354.56, which we accepted and our contract was complete on 8/18/2023. We paid $4677.28 down by ****** *** through our ******** account. 8/27, I texted to say, "Let's talk about our schedule this week." 9/26, he texted to say, "I will be starting your job Wed, Oct 4. Sorry for the delay. I haven't forgotten about you guys." 10/4, I texted, "When can we expect you today?" He answered, "Sorry, guys, I will be there Monday. Rain pushed things back." 10/9, **: "Good morning. ... The material won't be here until Friday. So I have cleared my schedule for next week starting Monday." **: Remind me what the holdup is on the material. Please send a copy of the purchase order so I can see what we're getting." **: I will send it when I get back to the house. 10/13, **: Did the materials arrive? 10/30, **: Can I call you later? 11/17, **: Please call me. **: ... Your materials are on the way. Have you on schedule for 1/8, 8 am. **** and I will be there. Your amount is $1000 less than I quoted. 11/24, **: Hi, ****. This is ******. Hope your holidays were good. **: Are we still on for Jan 8? **: Yes, mama, we are on for 1/8. **: You were going to send me documentation or receipt for the materials you ordered. 1/16: **: Please send me a copy of the invoice for my materials or an image of the items. We paid you $5,000 and we want our deck railings or proof that we can count on you. Thanks. . . . Nothing since. Despite persistent texts and calls, we still do not have our deck. We communicated through ******** Messenger for a while, but he has blocked me now so I cannot retrieve those messages. Now we'd just like our money back from ****** *******.