![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPredator Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bough* a Preda*or Cue in Augus* **** *ha* had a "Life*ime Warran*y." *ha* has now shif*ed *o a "Limi*ed Life*ime Warran*y" (Unsure of when *ha* changed bu* I don'* rec**l i* being "limi*ed" a* *he *ime of purchase). Regardless, *hey claim *o have a life*ime warran*y wi*h no de*ails abou* wha* specific**ly is or isn'* covered under *heir warran*y excep* *ha* *hey review *he produc* and judge whe*her or no* i* will be covered wi*h no oversigh*, from my unders*anding. As for my case, *he spor* wrap *ha* I had on my Preda*or Cue for some reason s*ar*ed de*eriora*ing in*o dus*-like par*icles *his year af*er ge**ing very li**le use over *he las* ** years or so (I jus* recen*ly go* my own house wi*h a pool room and s*ar*ed playing more). I can'* imagine *ha*'s in*ended *o happen *o *ha* wrap over *ime, so I sen* i* *o Preda*or believing i* would be covered under *he "Life*ime Warran*y." *hey even*u**ly emailed me a price of $****** *o replace *he wrap which is when I decided *o c**l *hem *o inquire as *o why i* wasn'* covered under warran*y. *he represen*a*ive explained *ha* *here is a * year warran*y for *he wrap *ha* covers every*hing (I don'* rec**l ever seeing *ha* in *he warran*y online). *hey **so admi**ed *ha* is no* wha* is in*ended/supposed *o happen *o *ha* wrap while a* *he same *ime *elling me *ha* i* was reviewed and denied due *o norm** wear and *ear. I couldn'* make any sense of *ha* and I couldn'* ge* *hem *o make sense of i* ei*her bu* *hey refused *o go in*o de*ail abou* wha* is or isn'* covered under *heir supposed warran*y. *ha* was abou* $***** more was*ed jus* sending i* *o *hem. I refused *o pay for *hem *o re-wrap i* so *hey are sending *he cue back *o me. *here seems *o be a number of issues here *ha* I, unfor*una*ely, don'* have *he answers for. For example: Is *he curren* warran*y *he same wording as when I purchased? If *ha*'s no* in*ended *o happen *o *he spor* wrap, *hen how is i* no* defec*ive? e*c. I feel misled on a number of levels.Business response
02/13/2024
Hello,
Please accep* *his le**er as acknowledgmen* *o your Fin** No*ice in reference *o **** ******** complain* submi**ed on ********* assigned ID ********. **so ex*ending an apology for no* responding *o your ini*i** le**er, however we have no record of receip*. *his could po*en*i**ly be due *o our new address, curren*ly **** S**isbury Rd. Sui*e #1. Jacksonville, FL ****** Af*er receiving your Fin** No*ice, we made *he appropria*e changes *o your sys*em of record. Aside, we wan*ed *o provide an immedia*e response in hopes of resolving *his ma**er amicably.
As s*a*ed in your Fin** No*ice, we do believe *his ma**er *o be a resul* of misunders*andings which we wan* *o clarify and resolve. Upon reviewing *he cus*omer’s s*a*emen* of *he problem, our unders*anding is *ha* *here is confusion regarding our Limi*ed Life*ime Warran*y. Af*er being briefed, I learned Mr. ****** is seeking a rewrap on a cue, he confirmed was purchased in Augus* of ****. However, Mr. ****** has no* provided an origin** proof of purchase. Mr. ****** was informed of *he cos* *o rewrap *he cue and we communica*ed shipping ins*ruc*ions *hereaf*er.
I reviewed correspondence be*ween our Cus*omer Service Dep*. and Mr. ****** be*ween *he da*es of ****** – ******** in which I have included *wo (*) per*inen* s*a*emen*s of Mr. ******** below.
Cus*omer’s S*a*emen* of *he Problem:
I bough* a Preda*or Cue in Augus* **** *ha* had a "Life*ime Warran*y." *ha* has now shif*ed *o a "Limi*ed Life*ime Warran*y" (Unsure of when *ha* changed bu* I don'* rec**l i* being "limi*ed" a* *he *ime of purchase). Regardless, *hey claim *o have a life*ime warran*y wi*h no de*ails abou* wha* specific**ly is or isn'* covered under *heir warran*y excep* *ha* *hey review *he produc* and judge whe*her or no* i* will be covered wi*h no oversigh*, from my unders*anding. As for my case, *he spor* wrap *ha* I had on my Preda*or Cue for some reason s*ar*ed de*eriora*ing in*o dus*-like par*icles *his year af*er ge**ing very li**le use over *he las* ** years or so (I jus* recen*ly go* my own house wi*h a pool room and s*ar*ed playing more). I can'* imagine *ha*'s in*ended *o happen *o *ha* wrap over *ime, so I sen* i* *o Preda*or believing i* would be covered under *he "Life*ime Warran*y." *hey even*u**ly emailed me a price of $****** *o replace *he wrap which is when I decided *o c**l *hem *o inquire as *o why i* wasn'* covered under warran*y. *he represen*a*ive explained *ha* *here is a * year warran*y for *he wrap *ha* covers every*hing (I don'* rec**l ever seeing *ha* in *he warran*y online). *hey **so admi**ed *ha* is no* wha* is in*ended/supposed *o happen *o *ha* wrap while a* *he same *ime *elling me *ha* i* was reviewed and denied due *o norm** wear and *ear. I couldn'* make any sense of *ha* and I couldn'* ge* *hem *o make sense of i* ei*her bu* *hey refused *o go in*o de*ail abou* wha* is or isn'* covered under *heir supposed warran*y. *ha* was abou* $***** more was*ed jus* sending i* *o *hem. I refused *o pay for *hem *o re-wrap i* so *hey are sending *he cue back *o me. *here seems *o be a number of issues here *ha* I, unfor*una*ely, don'* have *he answers for. For example: Is *he curren* warran*y *he same wording as when I purchased? If *ha*'s no* in*ended *o happen *o *he spor* wrap, *hen how is i* no* defec*ive? e*c. I feel misled on a number of levels."
Mr. ******** corresponding s*a*emen*s be*ween 1/*/*0*4 – 1/**/*0*4 below:
1. “I’m confused, *ha* message doesn’* explain any*hing *o me. *he grip is from norm** wear and *ear, which should be covered under warran*y, so why are *here prices *here? If wha* you need me *o do is pick a wrap, seeing wha* happens *o *he spor* wrap, *hen I’d have *o go wi*h *he lea*her luxe wrap *his *ime. Please le* me know wha*’s going on wi*h *his because I am no* familiar wi*h *he warran*y process.”*. “Ok, here are pic*ures of *he en*ire cue. Le* me know if *hese pic*ures will suffice. So, you can only replace my grip wi*h *he wrap *ha* was on i* origin**ly? For example, I can’* have you ins***l Irish linen or jus* lea*her ins*ead, righ*? *he only warran*y I’ve seen is *he limi*ed life*ime warran*y which my s*ick was covered under when I bough* i* (which is *he only reason I was willing *o spend *ha* much money on a cue). *he problems wi*h my wrap have no*hing *o do wi*h warpage or abuse which are *he only exclusions I’m aware of for *he warran*y. How would you like me *o proceed?”
Mr. ******** communica*ed responses *o us prior *o con*ac*ing *he Be**er Business Bureau con*radic* his s*a*emen* of *he problem *o you. Our Limi*ed Life*ime Warran*y is and has **ways been agains* manufac*uring defec*s and does no* apply *o asser*ed defec*s resul*ing from norm** wear and *ear. Our Limi*ed Life*ime Warran*y is accessible on our websi*e a* h**ps://www.preda*orcues.com/usa/preda*or-warran*y.
We v**ue our cus*omer experience, and because of *his we are willing *o provide a discoun* *o rewrap Mr. ******** cue *o reconcile *his ma**er. Upon receip* of his origin** proof of purchase, we are willing *o provide Mr. ****** wi*h a *** discoun* on *he price previously quo*ed.
My hope is our response provides clarifica*ion wi*h resolu*ion. Please con*ac* me direc*ly wi*h any ques*ions, concerns, or if any addi*ion** informa*ion is needed a* ccoleman@preda*orgroup.com, or (**** *********
Respec*fully,
******* ******** Par**eg**
Preda*or GroupCustomer response
02/14/2024
[*o assis* us in bringing *his ma**er *o a close, you mus* give us a reason why you are rejec*ing *he response. If no reason is received your complain* will be closed Adminis*ra*ively Resolved
]Complain*:
********I am rejec*ing *his response because:
Regards,
**** ******
Customer response
02/15/2024
This is how the BBB operates? Did you look into anything that was said by both parties? How is this acceptable to you? This is outrageous. This is a clear case of deceiving customers by Predator. I will be reaching out to every government official I know to look into this absolute blunder of a resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.