ComplaintsforApex Technology
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We have attempted to contact this business - specifically its president, **** ********** regarding a refund for their failure to meet the specs required by my clients in connection with the HVAC systems that they designed for their new home. Apex is well aware of the problem but does not respond to our emails on the topic. The clients had to contact another company to do the job properly and requested a refund of a portion of what they paid Apex. The lack of response in unprofessional and we request follow up and a refund.Business response
07/20/2023
We were first contacted by the Owner's agent on this complaint roughly 3 years ago in 2020. After a few conversations and internal review, we were able to land on the fact that the client's desired scope of performance beyond code requirements was unclear and undocumented. Understanding the impasse, we discussed a refund for design services and a modest settlement to resolve the issue amicably. The agent responded 2 months later with a counter, to which I promptly responded. Then the agent contacted me nearly a year later to pick the topic back up. We are happy to proceed with the conversation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.