ComplaintsforVesta Property Services, Inc

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After moved out, they charged me for things that were not in my contract.

  

  Business response

  07/01/2024

  Good afternoon,

  Can you please reach out to this Customer and inquire on the following:

  1)  Name of Association she moved out of; 2) She is referencing a contract, can she provide a copy of the contract; and 3) She listed Utah for an address, need to confirm she's contacted the right Vesta Property Services because we only manage Homeowners and Condominium Associations in the State of ********

  Thank you. 

  Customer response

  07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and it is the wrong Vesta. 

  Regards,

  *******************

   

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company issued me a fake check , I drove an hour away to go pick up the check directly from their office after ignoring me for months. I picked up the check on 6/18/2024 , I deposited the check on 6/21/2024 . I noticed that the check returned this morning 6/22/2024 & got in contact with the bank . The bank told me that the bank the check I was given wasn’t a real bank and that the account has been closed. I tried finding & calling the bank on the check but I couldn’t find the bank online & it doesn’t look like it exist . The check was issued to me by ***** **** who is the accountant manager at vesta property services located in ***** FL. I deposited the $500.00 deposit to the ******** community association. Which is managed by Vesta property Services I’ve been trying to get in contact and resolve this issue and been ignored . I will also be seeking legal action against this company if they dont refund me my money that they owe me and been owing since last year August. *****  **** Accounts Payable Specialist

  

  Business response

  07/01/2024

  Good afternoon,

  I was advised by the ***** ****** AP specialist and the GM that they spoke to ************ ******* last Monday morning and that the check was ready and she was going to pick it up.  

  The incorrect check was issued, but during the time the check was cut the account got closed.  The issue has been rectified internally so this does not happen again.

  Thank you.

  Customer response

  07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ************ *******

   

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It's disheartening when you believe the Association is there to help with complaints and concerns, only to find out they aren't fully committed. I have been struggling with obnoxious neighbors for a year and have been seeking assistance from the Vesta ***************** While I have repeatedly been told, "we will issue a violation," after a year of tolerating excessive noise and disturbances, these violations have proven completely ineffective.I have left several messages for ***************, which have gone unanswered, along with others at this location. Vesta is consistent and aggressive in issuing fines for issues like not putting away trash containers in a timely fashion or removing weeds from driveways. However, when it comes to assisting homeowners with rule violations from the declaration, their support is lacking. This is my complaint and what I find frustrating.As of today, it has been five days since I asked for a follow-up to my long-standing complaint, and I have yet to hear from anyone at Vesta. The lack of response and apparent lack of concern is troubling and not how one would expect this company to treat others.

  

  Business response

  06/10/2024

  Good morning,

  I have been advised by the property manager and the ** that they have contacted ****************** regarding this matter and that it is being addressed regarding the neighbor.   The property manager also emailed ****************** on 6/6/24 in regards to the process being taken and followed.

  Thank you.

  Customer response

  06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and requested that they keep the lines of communication open while this nuisance goes through the process of getting remediated.  For now this resolution is satisfactory to me. 

  Regards,

  ***************************

   

• Initial Complaint

  05/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Selective enforcement, sending stipulations that don’t exist in the community covenants, ingnoring dozens of emails and violation reports, targeting my home for violations that are not addressed at other neighboring properties, targeting/coming to my home in a company vehicle over and over and not visiting any other homes in the neighborhood, ignoring the complaints sent about all of these issues, not returning phone calls from the corporate office about any of the satellite office problems, receiving complaints from other neighbors, but won’t do anything about ones received from us, complete lack of professionalism, zero ability to escalate issues, won’t even call you back and consistently send you to the same satellite office, Absurd violations like, “an unauthorized fence” when it’s a SURVEY STRING, zero customer service, zero responses to dozens of emails, Having an entire board meeting to discuss events at only my home, putting my physical address on a publicly distributed board meeting agenda on two different occasions, Abuse of power, thinking they have more power than they do, and just across-the-board unprofessional behavior. This company is a joke and treats people unfairly unless you suck up to them like you’re in second grade. We have the actual nicest looking property in the entire development, but get the most harassment from this joke of a company. They take directions from other harassing neighbors to do their bidding and be their bullies. What planet does this company operate on because it sure as **** isn’t with common sense!!!???

  

  Business response

  06/05/2024

  ****o,

   

  So we can respond to this Complaint, please provide her full name, Association name, and home address.

   

  Thank you,

   

   

  ***** **** *** ******* ** ************** P. ************ *** *** F. ************ C. ************ ***** ******** ******** *** ********* **** ***** **** ************* ** *****

  
  

  Customer response

  06/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  **** ****

  *** ********* **

  ***** ********** **

  

  Business response

  06/06/2024

  **** **** has an attorney and her attorney has been in communication with the Association attorney.  Therefore, we cannot engage in any conversation with her or respond to her BBB Complaint.  She needs to direct all communication through her attorney.

   

  Hope you have a great day!

   

   

   

  ***** **** *** ******* ** ************** P. ************ *** *** F. ************ C. ************ ***** ******** ******** *** ********* **** ***** **** ************* ** *****

  
  

  Customer response

  06/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  HA! The exact response that I’ve gotten this entire time…not their problem and to ignore me  **** no I don’t accept this response  I’m sick of being harassed and simultaneously my demands for equal treatment be ignored by this non-company. This complaint better not be closed!!! EVERY WORD IS VALID AND OTHER VICTIMS OF THEIRS DESERVE TO SEE THEYRE NOT ALONE!!!!!

  Regards,

  **** ****

• Initial Complaint

  05/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Vesta property management lost the *** election ballots then paid the *** board that we cant confirm should even be on the board $5000 hush money. According to Florida statute the ballots should have been maintained for at least a year.

  

  Business response

  06/03/2024

  Please see response below provided by our Regional VP, *********************:

  Regarding the original election, the ballots were misplaced so Vesta secured affidavits from the volunteer counters and staff who participated in the election as a secondary method to prove who was elected.  The $5,000.00 was in no way hush moneybut was provided to the association as reimbursement for the fees of the association's attorney during this period and was given for those costs. A second election was held on 4/11/2024. 

  Thank you.

   

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ********* *** creates a environment of fear and hate. They do not follow the new restrictions put into law. They have spies that cruise around the neighborhood in un marked vehicles with cameras taking pictures, looking for violations to unethical rules that are not unity enforced. One rule states that ANY exterior change has to be approved by the ACC. When I asked what "any" meant they have refused to reply. The violation notices threaten fines up to $1000, new law max $500 They add fees to your due with explanations as to what the fees are for, then send out false over do dues notices and tell you to disregard them when you inquire about it, all the while they are charging you interest and more unexplained charges. untimely responses to any exterior change request I have 7 waiting for a response some dating back 6 weeks. Denial of change request is to have a reason and what rule they used to denied it. They just send out and e-mail saying your request was denied. They retaliate if you question their authority, by ignoring any communications, sending out violation notices on rule infractions that have been ignored for years. They do not keep the common areas free of garbage weeds that give an over appearance of unkept property. They do not clean out sewer lines as every time we get a hard rain the roads flood causing hazardous driving conditions The pond is to be mowed and weeds cut down at least once a month. Weeds are left to grow to appoint you can't see the water. The some rules are unethical to start with then they pick and choose which ones they will enforce. ********* *** harasses and tries to create fear in anyone dare to challenge them by false charges monetary, unethical behavior by staff, rude and unprofessional in attitudes. The ********* *** acts in BAD FAITH in up holding the contract that everyone id forced to sign

  Customer response

  04/19/2024

  1. A clear precise explanation of ******* **** subsection A and a detailed listing of everything that requires an *** ( external change application), if I do something that is not on the list then I request to be exempt

      I want the *** for flower boxes covered with protective tent approved for the east side of yard

   

  2. under law *** ******* also know as *** states as long as the plants meet *** approval (which the plants are listed on the *** web site) and meet the right plant right place the application can not be denied.  A *** will be sent in but I wish to have what ever time frame waived. As I am still waiting for an approval of a *** from 2 years ago. I can not find time frames listed in the rules and covenants sent to me for responses to the ***.

  "whether proposed landscaping modifications will fit within the aesthetic style of the community", this is also part of the ***. I am going to submit a *** for over seeding the front and side yards with frog fruit seeds or sunshine mimosa. I am being up front by saying this is the one clause that allows the *** to denied a *** that meets their Right Plant Right place. I am asking that the *** not to be denied.

  3. In reference to " seen from the street" being my property is a corner lot with ** *** ** as a cross road and being that ** *** ** is not part of the ********* ***. I want that what can be seen from ** **. Which includes front of house and west side of house. All of my back yard and east side yard boarders ** *** ** there fore would be excluded. this also includes what part of the east side yard and what little of back yard that can be seen from 13 ln.

   

  These are the 3 Items I am requestion to be approved through mediation.

   

  Thank you

  ******* 

  

  Business response

  04/22/2024

  Good afternoon,

  Attached please find the Response to this Complaint.

  Thank you,

  Customer response

  04/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response b***use: response said that a recommendation was made with the denied green house. Here is the response I received

  Hello,
  
  This notice is being sent to inform you that the application for the greenhouse was not approved by the Board. Thank you.
  
  Kind Regards,
  
  ******* ******
  Association Manager
  Vesta Property Services

  I am not sure as to the what the first sentence of their response is referring to but if it in reference to the wax myrtle bushes I sent an application for them on 2/28/2024 attached is a receipt listing the order date for the wax myrtle as 2/28/2024

  I need an answer to; clarification of rules and covenants ******* **** subcategory A . What does it mean and what is included in the word ALL?

  I need answer to; what are the time lines on responses to External change applications and what happens if they are exceeded?

  Regards,

  ******* *******

  

  Business response

  05/06/2024

  Please see response from the Community Association Manager:

  Mr. ********
  
  The response suggesting the shadowbox fence was sent in a subsequent email on April 16, 2024, after the Board had discussed it further and offered a solution after the denial response was received and communicated with them. It reads as follows:
  
  “The applications were denied by the Board. Also, the Board has 30 days to respond to these requests. Several of the applications you applied for were already done prior to the application being submitted, which was a direct violation of the Covenants, Rules, and Regulations. To ask for permission after the fact does not exclude you from the Rules and Regulations that are in place. One suggestion that the Board has made is for you to install a shadowbox fence in your back yard, which would prevent you from needing to apply for anything that is not visible to anyone from the street. Of course, you would also need to apply for the fence to be installed, PRIOR TO the installation. This application would need to have a drawing or survey showing exactly where it would be placed, as there are fencing guidelines within the Association as well.”
  
  In reference to the clarification on Sections **** Subcategory ** “ALL” includes everything.
  
  The Board has 30 days to respond to the applications submitted. The greenhouse application was sent to me on March 25, 2024, which would mean that they Board has 30 days from that date to approve the application. The denial email was sent to you on April 2 at 9:07 AM, which is well within the 30 days given for a response.
  
  
  Kind Regards,
  
  ******* ******
  ******
  **** ** *** *** ***** ***
  ************ ** *****
  P: ************
  F: ************
  *****************************

  Customer response

  05/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response b***use: I asked for a clarification of the rules and covenants section *** landscaping  subsection ** this is twice you have avoided this question. I will not be distracted. Also you said you have 30 days to respond to a ACC. What happens after 30 days? 

  Regards,

  ******* *******

• Initial Complaint

  03/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to bring to your attention an outstanding matter regarding a refund that has yet to be processed.On February 29. 2024 I was advised that if I wanted to have my dog in the apartment I would have to pay a pet fee for $250. I immediately paid the fee. I have had my dog for 11 years and we were told that we would be able to keep her. Well that was not the case the moment I was honest about her weight they did not let me keep her. I am truly hurt. However, I have been emailing the property manger and the accounting department and they have not followed up on my refund. They are fast to collect the money but when.they need To refund money they have not issued the refund nor responded to my emails. I have tried to follow up with emails and called and I have not received a response. I will soon reach out to the ceo. They are not professional and do not return emails. I am still waiting on an email from the president of the association but at this time theres nothing really left to say. I just want my refund.

  

  Business response

  03/19/2024

  Good afternoon,

  Can you please provide us with the Association name so I can forward to the appropriate person/office to review and respond.

  Thank you.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vesta is the property manager for our neighborhood ******** ***** located in **** ***** FL. Our current rep is ***** ******** We received a “violation notice” on 2/9/24. Upon receipt, we called her and she refused to take our call as usual. They do not answer calls or emails and are very unprofessional in general. But, we decided to go to the office to discuss this is person. The letter had a date of 2/21/24 for a fining committee hearing and wanted to impose a **** fine. Our governing docs only allow a $** fine. Rep said “it was a mistake and she sent the wrong letter.” So we waited for a corrected letter, and it was never sent. We attended the fining meeting and the committee chose to NOT UPHOLD the fine. I went on to our *** portal and saw that the rep assessed the **** fine on 2/7/24… two days before we received the letter. I emailed her to remove it and she did not. Then I went on to check today and saw that she did not remove the **** fine and in addition decided to assess a **,0** fine! The incompetence or outright illegal actions of Vesta is incredible. In addition to this issue, last fall she sent a letter telling us she was charging $** for sending us a “courtesy notice”, which again, our governing docs do not allow. I told her to remove that charge and she continues to ignore it. We have had numerous issues with Vesta over the past 6 years and in addition to this complaint I will be filing a complaint with the Florida Department of Business Regulation. This company should not be in business and certainly should not have a positive rating with the BBB.

  

  Business response

  03/11/2024

  Good morning,

  Please see attached Response to this Complaint.

  Thank you,

  Customer response

  03/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  The business did remove the “fines” on our account, however, it was not a “courtesy”. It was because they were improperly charged to our account. In addition, while this issue related to an improper charge over garbage cans, there have been numerous issues with Vesta over the past 6 years, including having their employees notarize fraudulent documents in an attempt to change the voting process for amendments to our governing docs. The state of Florida investigated these employees and were penalized for this illegal activity. We have had numerous occasions of Vesta employees engaged in illegal conduct, such as trespassing and committing fraud by impersonating my husband to obtain a survey of our property without our knowledge or permission. So to try to act as if they are doing me a favor by removing these charges is a complete joke. The complaint to the Florida Department of Business Regulation will be forthcoming once I obtain a few more documents from my records inspection. 

  Regards,

  ***** *****

  

  Business response

  03/14/2024

  Please SEE ATTACHED

  Customer response

  03/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:
  That response is full of lies. Attached is the letter from the State of Florida stating the Vesta employee was investigated and had her notary appointment rescinded due to her fraudulent actions. Also attached is a copy of the fraudulently obtained survey of my property that is certified to My husband, **** ******, and VESTA PROPERTY SERVICES. So again, responding with provable lies isn’t going to get you anywhere. If you are charged for an item you did not purchase or authorize, is it a “courtesy” when that charge is refunded to you? No. Just to be clear, removing illegitimate charges on my account isn’t a courtesy, it’s correcting an error. Our board of directors terminated their contract with Vesta yesterday due to them being unhappy with their performance. Frankly, this was YEARS overdue. 

  Regards,

  ***** *****

• Initial Complaint

  02/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Vesta was the property manager for Club at ******* **** *********** *********** 3 until June 30, 2023. ******* **** ***** took over as manager on July 1, 2023 and received the Owner Ledger file attached from Vesta. In April, 2023 we had a special assessment of $2000 per 48 units. There are major errors in the Owners Ledger that cannot comply with generally accepted accounting procedures. The errors resulted in excess credits for at least 9 units. The file also did not include the June assessment, but did include June payments until June 12th. On January 7, 2024 by email to the Regional Manager, ***** ******* and Finance Manager ***** ******** we requested a corrected Owners Ledger be provided so ******* **** ***** has correct balances. At this point the last financial report needs to be certified as accurate or explain where the $18000 are deposited.

  

  Business response

  03/04/2024

  Good morning,

  Please see attached Response to this Complaint.

  Thank you.

  Customer response

  03/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I appreciate the corrected Owners Ledger. I object to the statement that we termed out on May 31, 2023. They are confusing us with the ***. Association 3 termed out at the end of June, 2023 as clearly shown in our thirty day notice letter that they signed for at the ****** ******* office.

  Regards,

  *** ************

  Customer response

  03/04/2024

  Please pass to Vesta. After reviewing the new ledger the issue is still not resolved. Using one account as an example ***** ********:

  4/1/2023 $2000 special assessment

  5/25/2023 -$2000 homeowner prepay

  6/2/2023 -$2000 20230518.***

  ending balance -$2517 IT IS NOT. It is really -$517 or $0 with the June assessment applied.

  This $2000 double dip shows up on a number of accounts

  

  Business response

  04/09/2024

  Hello,

   

  Here is the response: we really can’t fix this as we have tried. This is something the new management company needs to handle. If we make the adjustments, it will make it worse for everyone as we are unsure what has been received by the new management company.

   

  **** *** terminated their agreement on 5.31.23 with Vesta. Vesta sent the May financials to the new management company. However, the bank's Lockbox didn’t close in a timely manner. Due to the bank not closing on time, we received deposits up until June 9th. The bank's statements were sent to new management for the items collected and paid for that small window in June. There is a bank deposit of $18K on June 2 for 9 **** special assessments. We no longer have access to the bank to make these adjustments. Below are the adjustments that the new management company needs to make to straighten out the homeowner account. Again, we would be happy to do it, but we don’t have access, and it would make it worse as we don’t know what the new management company has received.   (PLEASE SEE ATTACHED DOCUMENTS) 

  Customer response

  04/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Vesta continues to state that our agreement terminated May 31, 2023. I have attached the termination letter they signed for, which clearly shows June 30, 2023. This confirms they could not differentiate the ***, **** * and **** *. The errors that were made in May are still being worked through by the successor management company. 

  Regards,

  *** ************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vesta was hired to management ********* Association. The first meeting with them was a joke, they threaten the owners like they are garbage, refused the board their right to hold discussion on a seconded motion they wanted to approve and didn't accept any question from the owners. **** ********** and ********* *******i didn't show any knowledge about our bylaws or ** *** and claimed owners were not allowed to record meetings without prior authorization. Since then, they haven't been answering emails from the owners and have been ignoring the director who represents the ****** building. Simple requests such as invoices, water bills, etc. They also approved a repair this same director denied. Each building has 3 directors, ******* ******* ******** clearly states that outside of a board meeting must have UNANIMOUS consent and he informed Vesta representative who approved unlawfully approve the job there is not an emergency to be done anyway. ********* *** **** also tried to prohibit this same director to watch the engineer inspection he fought months to bring it. Now we have an election upcoming on January 16th, most of the owners did not receive the ballots. It's unknown if it was posted on the last day of the deadline on January 2nd, 2024. There is a NEW RULE added in bold and upper case letters stating ballot are require to be given to the office until 4pm on the day of the election, when the meeting is at 7pm and the law clearly states owners can vote in person at the meeting up until the first outer envelope is opened. **** *** ********* is there to represent select members of the board, not the community. They are not open to hear the owners concerns or give them access to records. In their presentation, they informed everyone would have access to a platform where all records will be posted and communications, this website/app access was never given to anyone. **** *** ********* behavior is not only unaceptable is a violation against ****** CAM license.

  

  Business response

  01/16/2024

  Good afternoon,

  Attached is the response to this Compliant.

  Thank you.

  Customer response

  01/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  They fail to offer any solutions. Their response is filled with excuses and mistruths. See my attached response letter with relevant documentation.

  Regards,

  ******* ********

  

  Business response

  01/30/2024

  Good afternoon, 

  Please see attached 2nd Response.  

  Thank you. 

  Customer response

  02/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  My refusal to accept Vesta Property Services' response to the BBB complaint stems from their complete disregard for substantial evidence, including video recordings and emails, and a pattern of neglect and evasion by **** ********** in response to complaints and requests for documents from an agent of the association, ****** *****. This is compounded by a systemic failure to manage property competently, a misapplication of Florida laws, and a lack of transparency and accountability in their operations. Vesta must be held to account for its negligence and inaction. Anything less would undermine the principles of transparency, accountability, and customer service that the BBB and the public rightly demand.

  Regards,

  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩