ComplaintsforFiction Profits Academy

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In November of 2023 I paid 3000$ US for the *** bootcamp. I had already purchased thier initial program un Jan 2023. I was promised personalized support from the president herself, fast tracking in the publishing business, ** software that does all the work for you, amoung other things. I was also told that i could request a full refund, no questions asked. That is actually what convinced me. BOOTCAMP does not deliver as promused, the ** is still in BETA phase and now I have requested a refund, *** will not honor the promised refund. I have been contacting them on a (almost) daily basis with slow or non existant responses. I have requested my 3000$ US downpayment and the 2000$ paid out an the payment plan for a total of 5000$ US.

  Business response

  05/06/2024

  Hello,
  
  Thank you for your feedback. I want to clarify our refund policies to ensure there's a clear understanding. For our regular program, participants are eligible for a refund within six months if they have published a book. For the BootCamp, we maintain a no-refund policy, which is communicated during the enrollment process.
  
  It seems there have been some expectations regarding the ** software and support that were not met. We are here to provide support and address any questions or concerns you might have.
  
  Please contact us directly so we can assist you further. We are committed to ensuring all our participants receive the support they need.
  
  Best regards,
  Fiction Profits Academy

  Customer response

  05/16/2024

   
  Complaint: 21625454
  
  I am rejecting this response because:

  When I was contacted last Nov by ******* she informed me that I was invited to become part of the bootcamp and would get a scholarship. I first had an appointment with ****, which he totaly ghosted me for. When we finally spoke, he gave me the real details , telling me that I was privileged  and I had to act fast.

  When I found out how much this cost (10k) plus, I was very hesitant because I had just retired and it is alot of money. **** called me back the next day and insisted. He said I was assured success, the ** developed practically did all the work and would save money in the end. WHAT CONVINCED ME WAS THE MONEY BACK GARANTEE **** ASSURED ME APPLIED TO BOOTCAMP.  He told me that I had nothing to worry about, no risk!

  He also told me the payment plan would begin only the month AFTER bootcamp started, so Feb 2024. They started in Dec 2023.

  I want a total refund for THE BOOTCAMP because that is what was sold to me. FPA does not respect thier engagements. I have all the texts I have already exchanged with FPA concerning this claim.

  
  Sincerely,
  
  *************************

  Business response

  05/27/2024

  Hello ****,
  
  
  Thank you for your detailed response. We understand the importance of clear communication and regret any misunderstanding regarding our policies.
  
  
  To clarify, for a refund on the regular program, our policy requires that a participant must publish a book within the first six months of enrollment. If this condition is met, we can certainly process a refund for that part of the program.
  
  
  Regarding the Bootcamp, as it has a distinct no-refund policy, I would encourage you to discuss your specific concerns and the commitments made to you by our team directly with ******, your Bootcamp enrollment director. He will be able to provide any details and will explore any possible solutions regarding the issues youve encountered.
  
  
  Please reach out to ****** directly to discuss your situation further.
  
  
  Thank you for your patience and understanding.
  
  
  Best regards,

  Customer response

  06/04/2024

   
  Complaint: 21625454
  
  I am rejecting this response because:

   

  Although FPA claims to have a clear policy when it comes to reimbursement, I was unable to obtain a copy of it ( I requested in writing). 

  They can explain it a hundred times but when the bootcamp was pitched to me I was specificly told by **** that I would be refunded if I was unsatisfied. **** was his biggest sales pitch. 

  The truth is rhar FPA sells simething under false pretenses and does not honor what is pitched to buyers. If the empliyee lied, they must still honor his promises and adjust accordingly directly with ****.

  I have already spoken with **** on several occasions ( I have all our texts) . 

  FPA is a dishonest company and should be labeled as such.
  
  Sincerely,
  
  *************************

  Business response

  06/04/2024

  
  Dear ****,
  
  Thank you for your patience as we reviewed the entirety of your interactions with our team regarding the Bootcamp program at Fiction Profits Academy.
  
  We understand from your feedback and our review that there were significant discrepancies between your expectations of the program and the information provided regarding our policies. We sincerely apologize for any confusion and the stress this has caused.
  
  Based on your feedback, we have taken the following actions:

  
  -Stopping Future Payments We have already actioned your request to stop all future payments to alleviate immediate financial pressure. We confirm that no further charges will be applied to your account.

  
  - Refund Policy Communication: We have reviewed our communication practices to ensure clarity and transparency, particularly regarding non-refundable payments and program specifics.

  
  We deeply value the trust you placed in us and are committed to resolving this situation to your satisfaction. We aim to ensure that all our participants have a positive and enriching experience with our academy, and your feedback is crucial in helping us improve our services.
  
  Thank you once again for reaching out,
  
  Sincerely,
  

  Customer response

  06/06/2024

   
  Complaint: 21625454
  
  I am rejecting this response because:
  I believe that I should be reimbursed because , as you have indicated, your refund policy was not clear and I can attest to the fact that your personel did not know this (****). If it would have been clear, right off the bat, **** would have told me so instead of looking for a way to refuse my claim. Instead, he insisted that It was important for him to know why I had 3 books written and had not published them. After getting a response, he then told me that I could not get my money bak BECAUSE of that and NOT because the refund policy was clearly stated and known. He did not Know and he actually told me the opposite to close the deal. FPA should honor it's employee's mistakes and do the honorable thing and refund me
  Sincerely,
  
  *************************

  Business response

  06/17/2024

  Hello ****,
  
  Thank you for your continued communication. We understand your frustration and the importance of addressing your concerns promptly.
  
  We acknowledge that your experience did not meet the expectations set during your enrollment in the Bootcamp program. While we strive to provide personalized support and effective tools, its clear that there have been shortcomings in delivering on these promises.
  
  Regarding the ** software, it is in a beta phase, and we apologize if this was not communicated clearly to you. We understand how this could be disappointing.
  
  To clarify, while we do not have specific terms for the Bootcamp program, we aim to ensure transparency and effective communication during the enrollment process. However, we acknowledge your feedback and will use it to improve our processes.
  
  At this time, we are unable to process a refund for the Bootcamp program. However, we have already actioned your request to stop all future payments to alleviate immediate financial pressure. We confirm that no further charges will be applied to your account.
  
  We remain committed to providing you with the support and resources you need to succeed. Please reach out directly if you have any further questions or need additional assistance.
  
  Thank you for your understanding.
  
  Best regards,

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