Reviews

This profile includes reviews for CE Broker's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CE Broker

  525 3rd St N Ste 105 Jacksonville Beach, FL 32250-7042

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  CE Broker

  5210 Belfort Rd Ste 320 Jacksonville, FL 32256

Review Details

• Review fromD. C.

  Date: 04/08/2025

  1 star

  D. C.

  Date: 04/08/2025

  Totally worthless. I have had 3 requests for assistance presented via email and chat over a week and all I get is the robot "*****" with no resolution.

  CE Broker

  Date: 04/09/2025

  Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced over the past week, particularly receiving automated responses without a clear resolution. This is not reflective of the standard of service we strive to provide.Our goal is always to deliver timely and effective support, and we regret that we did not meet those expectations in this instance. At this time, a member of our team should have reached out with a proposed solution.Please let us know if you require any further assistancewere committed to ensuring this is resolved to your satisfaction

  D. C.

  Date: 04/14/2025

  Thank you - the matter was finally resolved.

• Review fromKim W

  Date: 03/11/2025

  1 star

  Kim W

  Date: 03/11/2025

  I was having trouble with CE Basic, so I upgraded. The hours reported were inaccurate. The transcript showed my hours had been met, but the screen said I was 98% done and needed .5 hours. I went through the chat feature seeking help and got nowhere. Then I called, sat on hold for 15 minutes before requesting a call back. They called me back, and I spoke to Paige who said she couldn't help me and needed to ask her supervisor for help. She told me I would hear from her in an hour. Hours later, no return call so I sent a message through email to customer support. I've not received a response. Today, still no email so I called customer service again and spoke to Jasmine. She wasn't able to assist, needs help from a supervisor and told me I would definitely hear back from her. Three hours later, I've received nothing from this company offering assistance with their product. I will be asking for a refund on the $42, unfortunately, they are not able to refund the time I've wasted troubleshooting on my own and requesting help from their "dedicated customer service team." In short, the customer service is awful.

  CE Broker

  Date: 03/13/2025

  We sincerely appreciate your feedback and deeply regret that your experience was not as seamless as we strive to provide. Please accept our apologies for any frustration or inconvenience this may have caused.We understand how important it is to have clear and accurate information, and we truly regret any confusion surrounding your transcript. While the transcript functioned as expected, we recognize that seeking clarification should be a smoother process. Your feedback is invaluable, and we will use it to improve our platform and ensure a better experience in the ********* this time, both an agent and a member of our leadership team have reached out to you via email to provide further explanation regarding your transcript display and to address your refund inquiry for your upgraded subscription.Please dont hesitate to reply if you have any further questions or concernswe are here to help and truly appreciate the opportunity to make things right.

• Review fromM. j.

  Date: 01/30/2025

  1 star

  M. j.

  Date: 01/30/2025

  Even my state is fed up with there unwillingness to listen to the requirements to my ces for renewal. What a joke they are online ce requirements are all I need. It is so frustrating they won't even listen to the board who makes the rules.

  CE Broker

  Date: 02/04/2025

  Thank you for sharing your feedback with us. We truly value your input and are always striving to provide the best possible service. I sincerely apologize if your experience fell short of your expectations.I want to assure you that we are officially partnered with your regulatory agency, and your account, along with the reporting options available, are determined based on the rules and statutes set by your Board. Our goal is to ensure compliance while making the process as seamless as possible for you.Someone from our team should have already reached out to you directly regarding your concerns. If you havent received a response or if theres anything additional you need, please dont hesitate to contact us again. We are here to help and would be happy to provide further assistance.

  M. j.

  Date: 02/05/2025

  I spoke to the board and they said you are not listening to them and that is not changing your business is awful at what it does. Reading comprehension is an important skill you should learn it. Plc ****** Continuing Education.(a) As required by RSA 327-A:14, registered ophthalmic dispensers shall complete a minimum of 8 continuing education credits during the 2 year period prior to each renewal of registration.(b) The credits shall be earned through any combination of live synchronous classes, whether attended remotely or in person, remote classes, or other online mechanisms.Since no one in your company can read OTHER ONLINE MECHANISM is not live but online. I have spoken to the board myself and they agree it is not getting through to you. No LIVE instruction is needed in the online mechanism part of the rules but no one seems to be able to see that part. Reaching out to you has done no good so either educate yourselves or don't.

• Review fromDanny Lee C

  Date: 01/22/2025

  1 star

  Danny Lee C

  Date: 01/22/2025

  One of the worst companies. How they ever got to insinuate themselves into the licensing of medical professionals, I can only imagine.

  CE Broker

  Date: 01/24/2025

  We value your feedback and are committed to providing the highest level of service. I sincerely apologize if your experience with our company did not meet your expectations. We would greatly appreciate it if you could share the specifics of your experience, as this will help us take the necessary steps to prevent similar situations in the future. Please reach out to us at ********************************** for further assistance, and one of our team members will be glad to assist you.

• Review fromChristy S

  Date: 01/19/2025

  1 star

  Christy S

  Date: 01/19/2025

  CE broker is not good! Tn changed over to this & most realtors have a basic account. They do not offer customer support at All! Let me just say if you have a basic account youre on your own at anything you need . No phone support with basic acct. & even if you leave a support ticket or email EVERYDAY for a week they will not return back to you. My license was going to expire & if they could just answer a question would have been great. So I had to call my state commission& let them know about this horrible company (or whatever they call themselves) & thankfully my state reinstated my license.

  CE Broker

  Date: 01/24/2025

  We appreciate your feedback and are committed to providing the highest level of service. I apologize for the delay in our response to the support tickets submitted to our team. At present, we are experiencing an increased volume of inquiries, and while we strive to address all requests promptly, I understand that this delay may have caused some frustration. It was a pleasure speaking with you yesterday, and I have sent a recap of our conversation via email. Please feel free to reach out to me directly with any further inquiries. Thank you for your understanding in this matter.

• Review fromJudi B

  Date: 01/08/2025

  1 star

  Judi B

  Date: 01/08/2025

  I am so dissatisfied with this company. My licensing board is requiring us to use CE Broker and customer service is non-existent. I have 35 CEs that have been reported to them but they have not updated on the dash so here I sit unable to renew my license. Been a week and still not resolved.

  CE Broker

  Date: 01/10/2025

  We appreciate your feedback and are committed to providing the highest level of service. I apologize for the delay in our response to your tickets submitted to our Support Team. We are currently experiencing an increased volume of inquiries, and while we strive to address all interactions promptly, I understand that this delay may have caused frustration.We have been in contact with you via email regarding the issue, which appears to be related to the provider not assigning credit to your profession within CE Broker. I have outlined a couple of options in my email to help expedite the process of obtaining credit. If you have any additional questions, please do not hesitate to reach out by responding to my email and I will be more than happy to further assist.

• Review fromPeggy A

  Date: 11/11/2024

  1 star

  Peggy A

  Date: 11/11/2024

  Ive been chosen for an audit and have to go through this company. I cant even talk to anyone for help unless I pay for an upgraded subscription. This is ridiculous. How am I supposed to figure things out without talking to someone. This sounds like my board of nursing is in partners with this company and it doesnt sound ethical to me.

  CE Broker

  Date: 11/15/2024

  Thank you for your feedback. We are dedicated to delivering the highest level of service. I apologize for any challenges you faced when attempting to contact our Support Team by phone regarding your audit-related inquiries. We do offer phone support for all our licensees undergoing audits, and at this time, one of our Customer Support Specialists should have reached out to you to address any questions you might have had. If you have any further inquiries, please feel free to contact us at *********************************** and we will be more than happy to assist you.

• Review fromRobin W

  Date: 11/09/2024

  3 stars

  Robin W

  Date: 11/09/2024

  I think this is a scam as i have never heard of this business

  CE Broker

  Date: 11/12/2024

  CE Broker, a product of Propelus, is the leading continuing education system that connects licensing boards, educational providers, and licensed professionals through a user-friendly platform. We are trusted by over 250 licensing boards and millions of professionals. We offer four distinct service levels tailored to different license types, including a complimentary Basic account and three premium subscription options. The Basic account provides essential tools to help you meet the reporting requirements of your regulatory entities. The paid subscriptions are available for those seeking an enhanced account experience. A Customer Support Specialist has reached out to assist you with your specific account and address any questions you may have. Please do not hesitate to contact us at ********************************** for further assistance.

• Review fromJay N

  Date: 09/23/2024

  1 star

  Jay N

  Date: 09/23/2024

  Scam. Inefficient and ridiculously scammy with numerous upsel attempts. I have to assume they paid off my state to land the board of examiners CE contract.

  CE Broker

  Date: 09/24/2024

  We greatly value your feedback and are committed to providing the highest level of service. CE Broker offers four distinct service levels depending on your profession: a free Basic account and three paid subscription options. The free Basic account equips you with all the essential tools to meet your regulatory reporting requirements. Our paid subscriptions are available for those seeking an enhanced account experience, which may include specialized transcripts from your board and access to a dedicated team of account managers for personalized support, depending on the subscription level selected. Should you require direct assistance, please do not hesitate to reach out to us at *********************************** and a member of our team will be happy to assist you.

• Review fromDenise T

  Date: 09/09/2024

  1 star

  Denise T

  Date: 09/09/2024

  If you can avoid using them do so. I wanted to speak with an individual regarding ceus that were not applied to my license. There is not a legitimate phone number to call. The one they provide (eight seven seven four three four six three two three) is for a ************* so you can "Receive you $100.00 reward" by providing you name and address...... and zero to be with your legal license. Very disappointing. Also, they recommended a course that would satisfy a ceu requirement, I paid for the course and the course was denied approval. Total scam!

  CE Broker

  Date: 09/11/2024

  Thank you for your feedback; we are committed to providing the best service possible and sincerely apologize if your experience did not meet those standards. I have conducted a thorough test of our phone number and can confirm that it is functioning correctly. Unfortunately, as we do not offer any rewards, it is possible that dialing the number incorrectly could have directed you to an alternate line. I apologize for any confusion this may have caused.A member of our team has reached out to you directly to ensure your needs are addressed and that you are on the right track for your upcoming renewal. Should you require further assistance, please do not hesitate to contact our support center at *********************************** Thank you for your understanding.