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          Find a Location

          Firehouse Subs Corporate has 33 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Firehouse Subs Corporate

              12735 Gran Bay Pkwy W Ste 150 Jacksonville, FL 32258-4889

            • Firehouse Subs Corporate

              1581 County Road 220 Ste 115 Orange Park, FL 32003-4933

            • Firehouse Subs Corporate

              10261 River Marsh Dr. Ste 131 Jacksonville, FL 32246

            • Firehouse Subs Corporate

              233 3rd St. Neptune Beach, FL 32266

            • Firehouse Subs Corporate

              465-13 State Road 13 Saint Johns, FL 32259

            Business ProfileFirehouse Subs Corporate

            Restaurants
            Multi Location Business

            Contact Information

            12735 Gran Bay Pkwy W Ste 150

            Jacksonville, FL 32258-4889

            Visit Website
            (800) 388-3473

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Firehouse Subs Corporate has 33 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Firehouse Subs Corporate

                12735 Gran Bay Pkwy W Ste 150 Jacksonville, FL 32258-4889

              • Firehouse Subs Corporate

                1581 County Road 220 Ste 115 Orange Park, FL 32003-4933

              • Firehouse Subs Corporate

                10261 River Marsh Dr. Ste 131 Jacksonville, FL 32246

              • Firehouse Subs Corporate

                233 3rd St. Neptune Beach, FL 32266

              • Firehouse Subs Corporate

                465-13 State Road 13 Saint Johns, FL 32259

              Location of This Business
              12735 Gran Bay Pkwy W Ste 150, Jacksonville, FL 32258-4889
              BBB File Opened:
              6/16/2007
              Years in Business:
              29
              Business Started:
              10/10/1994
              Business Started Locally:
              10/10/1994
              Type of Entity:
              Corporation
              Alternate Business Name
              • Firehouse Subs
              • Firehouse Subs Headquarters
              Business Management
              • Ms. Robin Sorensen, Executive Director/President
              • Mr. Vincent Burchianti, CFO
              • Anna Hofer, Guest Services
              Contact Information

              Principal

              • Mr. Chris SORENSEN, CEO/Owner
              • Ms. Robin Sorensen, Executive Director/President
              • Anna Hofer, Guest Services

              Customer Contact

              • Mr. Chris SORENSEN, CEO/Owner
              • Anna Hofer, Guest Services
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              21 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I will let my picture do all the talking. For the amount of money I have spent, then all my points to be taken away from me within a year is OUTRAGEOUS!
              Read More
              Read 20 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jeff L

              04/23/2024

              Awful customer service. How does an owner of 20 years know absolutely Nothing about the app for her business. There were three other employees and not one of them knew anything. There were more employees than customers. I went to get my birthday sub and she said she couldnt honor it because they had new owners and I was a day late. So youre going to run off a great customer over a day. Never once did any of them say Happy Birthday. It was AWFUL. I wont be back. Ill stick with Subway or make my own. Please learn some customer service skills and train your employees. If I could give a ZERO, I would. There was a sign on the door that they are closing early due to lack of employees. I see and understand why. This is the ********** ******* location at *********************.

              Firehouse Subs Corporate Response

              04/24/2024

              Hello ****,I'm sorry to hear the staff wasn't able to assist you. With term and condition updates at the beginning of this year the birthday reward is now only available for 3 days, the day before, day of, and day after the birthday on file. There are also requirements such as placing an order within 6 months and 7 days before the birthday, registered to your loyalty account, in order for the reward to load to the account and be used. The restaurant team can't provide the reward back to any guest accounts. For the inconvenience I've provided ****** points to the loyalty account on file, and I do hope you'll visit another Firehouse Subs sometime soon!
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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