ComplaintsforNexGen Restoration & Roofing, LLC
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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New roof replaced by NEXGEN Roofing and interior of home repaired. Over 103K was paid and roof continues to leak (3 times since installed). Roof requires repair. Company Information:NEXGEN Roofing (Owner: ***********************************)********************************************************* ************Business response
08/06/2024
We received notification of an active leak at 10:36 am and had a manager follow up at 11:25 am to schedule a time with the tenant. Given the influx in calls from Tropical ********************* we would appreciate your consideration and understanding in the matter. You were prioritized given your status as a previous customer.
Unfortunately, it is a common occurrence after a roofing replacement that inclement weather can expose areas that need additional attention. We pride ourselves on addressing these concerns with the utmost urgency.
Customer response
08/12/2024
I am unclear as to why the claim is now classified as closed as no external nor internal repairs have been performed. Please advise.Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
see Attached document
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.