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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In ***** I had a roof leak which caused rainwater to come through the ceiling of second floor bedroom. I contracted Reliant Roofing to repair the roof to prevent the leak for ****** which came with ****** warranty on all repairs. In ***** the rainwater started to come through the ceiling again. I contacted Reliant Roofing since repair had a ****** warranty. Reliant sent couple of people from their warranty coverage division and after inspecting the roof, Reliant has given me an estimate for additional ****** for further repair. I sent them an email asking them why the repair is not covered under warranty and company has stopped responding to me. The roof has continued to leak even after Reliant put a tarp over the roof area where the leak is further damaging the roof and the interior of the bedroom including the ceiling and the floor.Business response
03/18/2024
The original repair did not contemplate replacing sidewall flashing behind the stucco bands around the circular tower. After further review, portions of the stucco will need to be removed so the flashing that the original builder installed can be replaced. Our new Service Manager is creating a plan to make this happen.Customer response
03/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is completely satisfactory to me. The business has already started the necessary repair and I appreciate that the new service manager has taken immediate steps in this matter.
Thank you,
Regards,
********** ******
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Contact Information
8000 Belfort Pkwy Ste 200
Jacksonville, FL 32256-6984
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.