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Business ProfileforRMX Construction
Current Alerts For This Business
BBB files indicate a pattern of disputes alleging extreme delays in fulfilling contracts after the business has received payment, especially in instances where funds were received via the consumers’ homeowners insurance through assignment of benefits. Complaints also state difficulty in communicating with the business regarding contract completion timeline and refunds for incomplete work not issued as promised. Additionally, consumers allege RMX Construction completes their consumer's repairs but often the issues continue and sometimes present more problems after repairs are made.
On March 28, 2018 BBB mailed a letter to the business with concerns regarding the pattern of complaints. BBB received a reply on April 4, 2018 stating:
I personally respond to every complaint in a timely manner. As of now all of our complaints have been responded to. All of our complaints are a result of hurricane Irma. Our business quadrupled for three months after the storm. As a result of the hurricane labor and materials were scarce. In addition the insurance companies did not have the staff to respond in a timely manner, adjusters were brought in from different states to help but with a major hurricane like Irma everyone did the best they could. It has taken us six months to get all of our jobs caught up because the increase in work. Based on the conversation with your staff we are not the only roofing company that has had this issue. We pride ourselves on being professional and building roofs in a timely manner. As a response to the increase in work after the hurricane we told all of our homeowners that it would be 10-12 weeks after we received their funds before we build their roof. I understand people get anxious and want the work done as soon as possible but we were proactive in letting everyone know that this was a once in a lifetime catastrophe that we had to work through. Our customers have a project manager assigned to the cases. Homeowners have direct access to call the project managers and the home office to reach us. We are always available and if we are not we respond in a timely manner. As far as our work if we have any issues with our roofs we send our contractors out to fix and repair the roof in a timely manner. Now that things are back to normal we shouldn't have the issues that we did in the past. There are still areas in Florida that roofs are not built because of lack of labor, this only tells you how much damage was created by Irma.
Tim Delapaz
Additional business information
At-a-glance
Products & Services
Business Details
- Location of This Business
- 10752 Deerwood Park Blvd Ste 100, Jacksonville, FL 32256-4846
- BBB File Opened:
- 2/1/2017
- Years in Business:
- 7
- Business Started:
- 11/16/2016
- Business Started Locally:
- 12/27/2016
- Business Incorporated:
- 11/16/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CCC1331084 for this business, issued by Florida Department of Business and Professional Regulation
These agencies may include:
Florida Department of Business and Professional Regulation
1940 N. Monroe St.
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
BBB records show a license number of CBC1261453 for this business, issued by Florida Department of Business and Professional RegulationThese agencies may include:
Florida Department of Business and Professional Regulation
1940 N. Monroe St.
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
BBB records show a license number of CRC1331189 for this business, issued by Florida Department of Business and Professional RegulationThese agencies may include:
Florida Department of Business and Professional Regulation
1940 N. Monroe St.
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- A Plus Roofing & Gutters-Tampa
- RMX Contracting Services, Inc.
- Business Management
- Mr. Charlie Sweat, Manager
- Mr. Tim Delapaz, Manager
- Mr. Rogelio Robles, Financial Officer
- Ms. Lora Knopf, President
- Ms. Barbara J Ifft, Qualifying Partner
- Owner/ Complaint Handlers
- Contact Information
Customer Contact
- Mr. Tim Delapaz, Manager
- Owner/ Complaint Handlers
- Additional Contact Information
Fax Numbers
- (904) 647-3177Primary Fax
Phone Numbers
- (855) 769-6262Other Phone
- (904) 647-3177
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
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