ComplaintsforL. D. Phillips Company
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
LD Phillips Company was hired to inspect the chimney located at **** ****** ***** **. , 7/14/21 and was paid 225.oo. During the inspection the company made a recommendation to replace the existing chimney cap. They did so and were paid 787.50 on 7/30/21 for a CUSTOM chimney cap. At that time, the home was occupied by tenants, which did not advise me, the owner, of any issues post the replacement. I took possession of the home located at **** ****** ***** **.as my primary residence and experienced a large amount of smoke and heat re-entering the home during use. It was at this time I hired a company to reinspect the chimney for safety and maintenance. During the inspection ************ ******* **** brought the safety issue to my attention. I reached out to LD Phillips in an attempt to show good faith and resolve the issues. The company Owner ***** ******** advised "we have no idea what our techs are doing out there" and "who did that, we will fix the issue." After discussion the LD Phillips finally returned and placed a USED cap, that AGAIN did not meet industry standard. I paid for a NEW CUSTOM cap which I did not receive. This would be considered fraud. I requested a refund after good faith effort was made, which LD Phillips Company advised that they "can not do". LD Phillips requested to make a third attempt which I did not feel would be a safe idea. I hired ************ ******* *** to make the necessary repair.
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Contact Information
12544 Sapp Rd
Jacksonville, FL 32226-1767
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.