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Find a Location

Fanatics, Inc. has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFanatics, Inc.

    Sporting Goods Retail
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.9/5stars

    Average of 649 Customer Reviews

    Customer Complaints

    640 complaints closed in last 3 years

    318 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2013

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Fanatics, Inc. has 25 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      7215 Financial Way, Jacksonville, FL 32256-6853
      BBB File Opened:
      4/27/2011
      Years in Business:
      29
      Business Started:
      2/27/1995
      Business Started Locally:
      2/27/1995
      Accredited Since:
      3/1/2013
      Type of Entity:
      Corporation
      Business Management
      • Ms. Chastity Sanchez, Supervisor of Fan Relations
      Contact Information

      Principal

      • Ms. Maureen Barnett, VP of Global Fan Experience

      Customer Contact

      • Ms. Maureen Barnett, VP of Global Fan Experience

      Customer Complaints

      640 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/01/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Order# *******-00735332 Toddler Colosseum Navy/*********************** Michigan Wolverines Ka-Boot-It ************** Set 4T I never received item. I reached out they stated they would reach out and asked if I wanted a refund or replacement. I asked for the replacement as I wanted the item and still do. Since know one cared to inform what was going to happen I reached out again. They are not willing to help and im not ok with losing out on money or not getting the item I paid for. Im disappointed that this is how they handled the situation. I have wasted time trying fix this two times already. I just want the item or a refund becuase its not ok to pay for something and a company keep your money and you not get what you paid for. Im notnsirebwhat happen if they item got lost, stolen, dikvered wrong address I don't know but I know the item never got dikvered to me. I like purchasing item from the site but not if this is how its will be if I ever have an issue. The 1 time I have and issue and they aren't willing to help but they are more then happy to take my money.
      Read More

      Customer Reviews

      649 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      MH S

      5 stars

      07/05/2024

      I was very fortunate to speak to Jasmine (Jaz) who was amazing help. My Order Number:************* in order to locate Jazmine. I highly advise Fanatics to pay her to train people. No language issues and was truly an amazing pleasure. Her kindness tempers was great. A real professional and winner for Fanatics. Again she took the time to go over sizing and I had questions about pockets on the shorts. Which seems crazy but there may not be. I would be thrilled to speak again with her and would buy even more. Circle back with any questions. Team Jaz Ps. I keep writing to bbb as I’ve literally never received a text or email as a questionnaire.

      Fanatics, Inc. Response

      07/16/2024

      Hello *******,

      Thank you for sharing your feedback regarding your recent experience. Your experience is our main concern, and I am happy to hear ******* was able to fully assist you. If there is anything else our team can further review for you, please do not hesitate to reach back out. 

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