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Review from MH S
5 stars07/05/2024
I was very fortunate to speak to Jasmine (Jaz) who was amazing help. My Order Number:************* in order to locate Jazmine. I highly advise Fanatics to pay her to train people. No language issues and was truly an amazing pleasure. Her kindness tempers was great. A real professional and winner for Fanatics. Again she took the time to go over sizing and I had questions about pockets on the shorts. Which seems crazy but there may not be. I would be thrilled to speak again with her and would buy even more. Circle back with any questions. Team Jaz Ps. I keep writing to bbb as I’ve literally never received a text or email as a questionnaire.
Fanatics, Inc. Response
07/16/2024
Hello *******,
Thank you for sharing your feedback regarding your recent experience. Your experience is our main concern, and I am happy to hear ******* was able to fully assist you. If there is anything else our team can further review for you, please do not hesitate to reach back out.Review from MH S
5 stars06/28/2024
Again had an amazing experience with Liam, supervisor at Fanatics. Regarding a return there was a confusing statement on the website. It said the item was being processed when it had yet to be returned. Liam in his role went above and beyond so I could order now. Again these rep/ supervisors help make fanatics grow. Thank you Liam.Fanatics, Inc. Response
07/02/2024
Hello *******. Thank you for taking the time to provide your feedback! We are so happy to hear that you had a great experience with the agent and that they were able to assist you in understanding what was displayed on the website about your order. We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, *****Review from MH S
5 stars06/18/2024
I had the pleasure and it was a real pleasure to speak to team member Raizza. Raizza was one of the most truest professionals Ive ever spoke to at Fanatics. Many times when you ask for a small favor they shut you down immediately. She was so kind in canceling a previous order so I could get something more expensive and truly a product that I really wanted. No was not in her vocabulary for all the right reasons. Again my many years dealing with Fanatics Raizza totally changed all the negatives with just one experience. I hope someone from Fanatics reads this and does the right things for ****** either promotes her or better yet have her train the new staff and pay her for her time and knowledge. I recommend Fanatics solely because of Raizza. Regards,*******Fanatics, Inc. Response
06/18/2024
Hello *******. Thank you for taking the time to provide your feedback! We are so happy to hear that you had a great experience with the agent and that they were able to assist you with canceling an order with no hesitation. We truly value your business, and we look forward to the opportunity to serve you again soon.Sincerely, *****Review from Travis Z
1 star06/15/2024
Hello, Im very displeased with customer service right now. Its been three weeks and have not heard back about a product that was suppose to be shipped. I received my baseball cards with the outside box damaged and then the hobby box itself was damaged. Took pictures as anyone else would do. Spoke to support and asked if I wanted a refund. I said no, I would like a non damaged box. The person I spoke to said he would have one shipped out, screen shotted the conversation and they never shipped out. Went back and fourth two more times, and was told to respond to a fan advocate email. I did, no response again. At this point, Id like another box of cards as promised!!!!Fanatics, Inc. Response
06/17/2024
Hello ******. We are deeply sorry to hear that we have let you down. We would appreciate the opportunity to set things right. We have escalated this matter to the appropriate team, and someone from that department will reach out to you in 2-3 days via email. We apologize again for the inconvenience.Review from Yvonne P.
5 stars06/07/2024
I met a wonderful woman named ******, who was a great help to me.Fanatics, Inc. Response
06/08/2024
Hello ******,
Thank you for providing your feedback regarding your experience. We love to hear from you! Our main concern is to ensure we provide the best service possible. If there is anything else our team can help with, please do not hesitate to reach out.Review from Johnnie G.
5 stars06/06/2024
The **** *****, was a gem. When I told her the situation she immediately put me at ease. When I said it may have been my errorher response it doesnt matter well make it right. Thats why I shop Fanatics!Fanatics, Inc. Response
06/07/2024
Hello *******, We are so very happy to hear ***** was able to assist you in resolving any issue you experienced with your order. We value your business and appreciate you taking the time to share your experience. If you ever need any assistance in the future, please do not hesitate to reach out to our fan support team at any time. Warm Regards, *****Review from K L.
5 stars06/05/2024
Danaya with *** Services at Fanatics helped me with my order today. She is a great representative for the company-listening to my concern, helping me with a product return and upgrading the shipping on my next purchase. I really appreciated her help today.Fanatics, Inc. Response
06/07/2024
Hello K.L., Thank you so much for taking the time to share your experience. We are so happy to hear we were able to resolve your issue. If you ever need any assistance at all, please do not hesitate to reach out. Sincerely, *****Review from Mark L
1 star06/05/2024
Just ordered a nearly $200 baseball jersey. The quality was horrible. I can't believe they can get away with this. My son and I have been collecting jerseys for some time. The material is very thin, the iron on patched look terrible and were bent up upon receiving them. I understand the quality of the starter jerseys is less than the authentic, but this take it to a new extreme. We have been happy with all of the other replica jerseys were bought int he past. The customer service is terrible. I couldn't;t even get them to tell me how to write a review on the website (to warn other people not to buy this garbage). Fanatics needs to be investigated. the quality of their product is terrible, customer service is illusive, and they are price gouging. DO NOT BUY FORM FANATICS! Of course, this is not news at this point.Fanatics, Inc. Response
06/07/2024
Hello ****, We are so sincerely sorry to hear about your disappointment with the quality of your order. We pride ourselves on providing quality merchandise to all of our fans. This is not the experience we want for our fans, and we appreciate you bringing this to our attention. I have gone ahead and reached out to you by email to better assist with making this right. Sincerely, *****Review from E Diane S.
5 stars06/04/2024
I just want to say that the young lady that assisted me today, June 4, 2024 did an excellent job! She was very attentive, pleasant, and made sure my concerns were taken care of! I wish I could remember her name because you should make sure you do not let her go! Great Experience!Fanatics, Inc. Response
06/07/2024
Hello, E. *****, We are so happy to hear of your experience. Thank you so much for taking the time to share your feedback. If you ever need any additional assistance, please do not hesitate to reach out. Warm Regards, *****Review from Kelly C
1 star06/02/2024
Fanatics advertises 365 day return policy but hides that doesnt include merchandise from 3rd party vendors. Very misleading. Would not honor a return on a shirt even though it was brand new. Terrible customer service.Fanatics, Inc. Response
06/11/2024
Hello *****,
Thank you for reaching out, and I apologize for any inconveniences related to your experience. Your feedback is vital to our team, and I appreciate the opportunity to help. Today I reached out in a separate email, and I look forward to your response at your earliest convenience.
Customer Review Rating
1.9/5stars
Average of 649 Customer Reviews
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