ComplaintsforIronman Textures Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was give a estimate for work to be done. It was for $12500 last March. The contractor received over $9,000 and didn't finish anything. I am 71 yrs old with not a lot of money, I trusted this man....my mistake. Now all I would like is some of my money returned so I can hire someone dependable. This man will not return calls or text.Business response
11/21/2022
From: *** ************ <**************************>
Sent: Saturday, November 19, 2022 6:54 PM
To: **** ******* <*********************>
Subject: Re: Better Business Bureau Complaint Final NoticeI am responding to complaint ID *********
Work to be performed by ironman spray textures inc. Will install electric for fan in living room spray insulation as far as able to reach will sheet rock walls and ceilings will complete both bathrooms will install hot water heater cabinets flooring and paint will also install trim labor only.
The original proposal is as written above.
***** ****** was adding & constantly changing the agenda for the work to be performed.
***** ****** advised me she had most of the fixtures at her house such as faucets, toilets etc.and all of the cabinetry for both bathrooms. This was untrue.
I was not supposed to have to pick up any materials which I did at the beginning but then ***** ****** had me spending hours upon hours of my time searching and delivering items to her home.
I purchased the cabinets, tile, shower supplies to build it, paint, doors , some trim, all the extra valves and extra plumbing, drywall, insulation, exhaust fans & fixtures. ***** ****** did reimburse me for these as I saw in some of the checks that she produced on her complaint. She declared she was not going to pay me anything additional amount for re-designing the bathroom & all of the plumbing and electric that goes with it.
***** ****** wanted me to go shopping for her and pick out & pick up her tile. I ended up taking her shopping for the tile to ***** * ***** and ***** because I did not feel comfortable picking out her tile for her.
***** ****** did not have any cabinets onsite to install. When she finally decided on some that she wanted, she had me driving all over the place into two different counties to different Lowe's stores for over three weeks. This was extremely time consuming. She did not want to pay any extra for my time.
***** ****** changed the color of the paint which changes the amount of work on walls when matching the original walls and new drywall are involved.
She added three more fans and running electric to them in addition to the one fan agreed upon. I ran the electric for the additional fans to the box This included holes in the ceilings and walls to run the wire to the box. . She stated all bath hardware was in the unit. Then she upgraded the bathtub to a jacuzzi tub. This now needed upgraded electric & plumbing for the tub. I built the jacuzzi frame to level it & moved the drain which is a very time consuming and more expensive change.
The other bathroom was completed minus one toilet & mirror were not installed.
The agreed upon price for the original contract was 12,500. ***** ****** paid me 9,700 for work performed. As stated earlier she continually added items and changed the design of her bathroom several times. I did way over the amount of labor for her that was paid. She was not going to pay me for any of the extra time and labor for much of what I had already done for her. At that point could not continue the work for her without her agreeing to change the contract. She then threatened to sue me.
I am the one who was taken advantage of. Originally she told me that she had other issues with 2 different companies who supposedly left her 'high & dry'. It appears to be a reoccurring event for ***** ******.
thank you,
****** ** ****
Ironman Spray Texture's, inc
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.