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Find a Location

EcoView Windows and Doors of North Florida has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEcoView Windows and Doors of North Florida

    Storm Windows and Doors

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5105 Philips Hwy Ste 5, Jacksonville, FL 32207
    BBB File Opened:
    6/13/2017
    Years in Business:
    7
    Business Started:
    5/16/2017
    Business Started Locally:
    6/5/2017
    Business Incorporated:
    6/1/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Daryl Phillips, Owner
    Contact Information

    Principal

    • Mr. Daryl Phillips, Owner

    Customer Contact

    • Mr. Daryl Phillips, Owner
    Additional Contact Information

    Website Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    DO NOT purchase windows from EcoView. their "warrantee" or whatever they are trying to sell you is not worth wasting the amount of time and effort you waste. I ordered and signed an agreement late 2022 timeframe. I was informed that it took about 6 months to receive the windows (no big deal). When the windows came and installed the windows. In the process of removing an old one, they damaged a sill (marble of some kind) but took the "picture of proof" of original damage after part of the window was removed. Which is when I believe it happened. I know the window wasn't damaged because we recently purchased the house and had an inspector as well as us inspect the house. I purchased the windows because of the foaming process they did in-between the windows. While they were installing I found out that some windows did not get the insulation foam because the windows were a "tight fit" into the spaces. Some of the caulking was poorly done where there was a large gap between the window and brick around the house that they thought putting large abouts of caulk would be ok. The caulk simply sagged in the gap and created large holes for rain water to enter my home. I was told they were going to put trim all the way around the bottom portion of the brick to correct that issue, however they only did it under the windows and it looks like horrible. I still have damaged screens that haven't been replaced and one casement window has a damaged locking mechanism, some of the window trim has not been properly caulked while other trim is falling off. I am so frustrated going back and forth that I simply gave up on trying to hold them accountable because every time I get someone to the house it is someone different that "doesn't have the right materials to do the work" and will be back with the correct materials and never comes back. We are still waiting work to be completed I am begging you PLEASE DO NOT WORK WITH THESE PEOPLE AND PUT THEM OUT OF BUSINESS. Don't be taken advantage of!

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrew R

    1 star

    10/02/2023

    Terribly experience - was told one thing by the southern boy salesman and then well over a month later was told they cannot do that. ******** kept saying he'd look for a solution and would get back to me. 2 weeks of back and forth and promises and finally I was able to get him and his sales manager boss on the phone. The sales manager's answer was to threaten me physically vs. coming up with a solution and getting us what we ordered. He then proceeded to hang up on me and not bother to professionally work it out. What a crock these guys are.

    EcoView Windows and Doors of North Florida Response

    10/05/2023

    **************** is simply upset because our sales rep made a mistake and sold him a Sliding Door with Internal blinds, but unfotunately the size doors he has does not offer that option with our manufacturer so we do not have the ability to order. We did offer to cancel the doors and proceed with his windows, proceed with everything but with an obvious reduction in price due to the inability of getting the internal blinds, or cancel the entire project with an obvious full refund of his deposit (which is ultimately what was done) but he did not like any of the options and proceeded to become irate. His claims to being threatened are 100% FALSE. There were multiple people in the area listening to the call and they all said the same thing. Our sales manager simply requested the opportunity to meet with him and apologize in person for the confusion. I'm not sure what he thinks could be "professionally worked out".This is a genuine case of someone not accepting that someone made a simple mistake that we could not overcome and making a major issue of it.

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