11 Customer Reviews
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Review from Deborah T
1 star08/07/2024
Delivered on 7/3/24 setup without all the feet, not leveled., pieces not glued in place (counter top)multiple appliances didn't work, also no warranty/book for any appliances. When speaking with the store on many occasions they stated they were working on getting the crew back out to repair/finish installation. Conversations included countertop, feet, appliances and manuals and warranty information. . On 8/7/24 they came back out added feet and broke the grill. Crew stated owners told them appliances were a warranty item that we needed to contact manufacturer. This was never mentioned before and we waited 35 days for them to return.Review from Jennifer W
1 star05/10/2024
Beware, do not buy. This company will not stand behind their product. They do not provide refunds. Forget about getting anything that was promised within the promised period. Don't bother spinning the wheel and do yourself and your friends a favor and don't recommend anyone, you will never see that money. They are masters of the runaround game. Every week it's a different story. Buy elsewhere!Review from Michael M
1 star05/10/2024
Outdoor Dream Company. Buyer beware I purchased a hot tub in September. Spun the prize wheel and won a 500$ gift card and here I am 9 months later still waiting for said card. Every week it’s a different story and this week it’s the check is in the mail. I also referred a friend before I realized they had terrible customer service and a terrible fulfillment team. I am also waiting on the referral check for that, again a different story every week. They are untruthful and shady. My hot tub is 8 months old and the plastic cover for the filter section started to rust because it had metal inside that was wearing through the plastic. They did not want to cover it and wanted me to pay 49.99 for it. After arguing and signing a paper that stated it was a courtesy to replace it as it was not warranted (8 months old!) they gave it to me. Do yourself a favor and go elsewhere.Review from Erin M
1 star05/07/2024
Zero Stars. I purchased my 58 K swim spa 10/2022 from Premier Outdoor USA. My invoice has no serial number and looks like a vehicle sale. We were promised a lifetime of chemicals. We received 1 shipment in the 19 months we’ve had our unit. Our Balboa heater quit working on the pool portion rendering the jets and pump and heater unusable. I have filed 2 claims, one with premier and one with outdoor dream company. Phone calls to Kiersten promised a tech would reach out today. They also expect payment for service before scheduling even though it is under warranty. This is very frustrating and unethical business practices. There is a class action lawsuit happening. Shaun Jackrel refuses to honor his warranties. I will be filing a lawsuit.Review from Frederick B
1 star04/25/2024
Buyer beware!! I spent $35,000 on a summer kitchen over a year ago and it still is not installed and the appliances don't fit into the kitchen they deigned. Shaun (the owner) has stated he refuses to honor what I purchased and is trying to get me to accept less than what I paid for with no return of money. I have not received the final appliance I have paid for and the trash can showed up broken and the bearings falling out of it on day one as they delivered it. We were promised an awesome custom summer kitchen and instead we have an outdoor nightmare. My contract stated 3-5 weeks for delivery and it has now been 52 weeks and I still do not have something you would EVER accept for $35,000. Now Shaun is changing the company name to try and, all to obviously, avoid accountability to the customers he has ripped off. Funny thing is though, it's the same building, exact same products, exact same employees and Shaun is listed as the VP for both. The Attorney General of FL is now looking into him and his actions. There is also a class action law suite forming. What he has done to us he has done to many many others. And he has no problem ripping off Veterans!! Buyer beware!!Review from John S
1 star04/24/2024
This is Premier outdoor usa, under a new name. Beware !!!!Review from Cass C
1 star04/20/2024
Premier Outdoor just rebranded to Outdoor Dream to cover up bad press. Can I please get my outdoor rated refrigerator documented on a service order from October? You sold a refrigerator not rated outdoor when this is an outdoor kitchen company. This is the worst service I have ever seen with a company and at this point this is fraudulent. Since last August I have been dealing with nothing but drama.Review from Humberto S
5 stars04/05/2024
It is a great company, I don't understand why some people speak badly about it, my kitchen was ready at the right time, the employees are very friendly, and the materials are of high quality.Review from Sean B
5 stars04/04/2024
They were incredibly helpful with my search for a hot tub and were very patient and personable. The sales people that I dealt with, as I was there on multiple occasions, were very straightforward and honest. I appreciate the refreshing approach of being personable and I didnt feel like I was being sold something.Review from Kristy G
5 stars04/04/2024
Amazing company with the best customer service and experience. Pricing was amazing love our new swim spa !
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