ComplaintsforJimmies Wrecker Service

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After a car accident, my daughter was taken to the hospital and the police called Jimmie's Wrecker Service to move her disabled car to their facility. I went there April 7th and paid $599.99 cash (they only accept cash) for towing/storage/re-towing to our house. Before leaving, the office girl unlocked the car so we could remove personal items. The car was delivered to our house later that day. The car keys were NOT left in the car. I called and was told by the driver that they never had the car keys. Wrong-they had unlocked the car for us at the lot! They have continued to insist that they never had the keys. On May 12th we went back to Jimmie's and asked them to do the right thing and pay for the replacement key. They then changed their story and said that they did have the keys and they were left in the car. Not true. I am getting the run around! They refuse to take responsibility for losing the key. A new key plus the programming by an automotive locksmith costs $350.00 + sales tax. I want to be reimbursed.

  Business response

  05/31/2023

  To Whom It May Concern:
  
  The vehicle was towed on March 30, 2023, by Jacksonville Sheriff’s office dispatched Jimmie’s Wrecker Service to tow the vehicle for Driver Arrest/DUI/Accident.  The vehicle was not locked when it came to our lot, there is no reason to lock the vehicles when the vehicles are being towed to a secure lot. The owner of the vehicle was the driver, and she came and retrieved personal effects out of vehicle, on April 7, 2023. On the same day the owner of the vehicle paid for the initial tow, seven days of storage, and Administration fees. The owner did pay in cash but also could have paid with certified bank check. She also wanted the vehicle to be towed to residence because the vehicle was not drivable. The key for the vehicle went with the vehicle. The owner was never told that we didn’t have the keys, she was told we did not have her keys after the vehicle was delivered to her home. The keys were left in the vehicle when it was delivered. The owner of the vehicle could not be home when the vehicle was delivered so the keys were left in the vehicle. There is no record of the owner calling until a month later wanting to know exactly where the keys were at.  When customers call our after-hours, they do not speak directly to our drivers unless our drivers call them directly. It is the owner’s responsibility to be home when the vehicle is dropped to secure the vehicle and its contents. We are not responsible for what happens to the vehicle or its contents after a vehicle is delivered. 
  

  Customer response

  06/01/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********  ********** ********

  I am rejecting this response because: They are not telling the truth: I was told repeatedly that they didn't have the key. I called within an hour of receiving the car (they delivered it later than first indicated) and asked where the key was. I have purchased the key code from the dealership and the locksmith has received the key from the manufacturer. Once the key is programmed, I intend to file a Statement of Claim form with the county against this company for the court costs and the replaced key. 

  Regards,

  ***** ********

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