ComplaintsforJ D Byrider

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/2/24 I dropped my vehicle there due to engine overheating. I picked the car up on 4/4/24. On 4/9/24 the vehicle starting saying it was overheating again, so I dropped the vehicle off again; which is under warranty. The person in sales told me the engine isnt under warranty because I drove it hot to them. On 4/2/24 when I dropped the vehicle off they never said anything about the engine. They did something to the radiator and thermostat. I feel like they are the one who dropped the ball and trying to get me to pay for it. And plus I called around three o clock **** stated the the car was on a test run so if they are driving it to test it its also overheating the engine. And last week 60 miles of gas was missing. I dropped it off with 206 miles of gas and when I picked it up it was at 146.

  Business response

  04/15/2024

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider. ************** is dissatisfied with the mechanical issues she has experienced with her vehicle. 
  ************** purchased a 2012 Chevrolet Cruze on June 10, 2023 from the franchise-owned Byrider on ************* in ************, *******. The vehicle is covered by a 36-month, ****** mile warranty, whichever occurs first. 
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  On April 2, 2024 ************** contacted the service department and stated her vehicle was overheating and the check engine light was on.  ************** was advised to have the vehicle towed to our facility for diagnostics.  On April 3, 2024 ************** drove the vehicle with the engine overheating to our facility.  On April 4, 2024 Byrider replaced the radiator and thermostat.  Vehicle was test driven and found to be operating as designed. All repairs were completed the same day. ************** paid the deductible of $53.75. The balance was paid by the  vehicle service contract.   
  On April 9, 2024 ************** contacted the service department and stated her vehicle was overheating, the engine light was on and there was a rattling sound.  Byrider service advised  ************** to have the vehicle towed in; however, ************** drove the vehicle to the shop. Once inspected, service found no compression in the engine and the engine would need to be replaced.  
  The warranty claim was rejected due to the continued operation while overheating and the cost of the repair will be Ms. ****** responsibility. Byrider referred ************** to a third party who would finance the cost of the repair at 0% interest. We apologize for the inconvenience and can schedule the replacement should ************** decide to move forward with the repair.
  
  

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Account number: 12954656 Date of car payment: 06/12/2023 Amount of car payment: $250 On 06/15/2023 on a Thursday I missed a call from ***** ****** at 8:11 am about a $48 declined payment for THEIR INSURANCE on the vehicle. I explained to *** ****** that I don't get paid until Fridays why are they trying to take the money out a day before I get paid. *** ****** had proceeded to tell me about my contact and how my payments were due every other Friday. When I explained to *** ****** that today is Thursday and therefore I shouldn't be charged until Friday 06/16/2023. *** ****** threatened to repossessed the vehicle when she had no grounds to repossessed the vehicle because the car payment was paid on 06/12/2023. I am respectfully requesting for the assistance of the BBB to dissolve the contract with CNAC to be null and void due to mishandling my contract by charging in advanced. In the emails shown *** ****** admits to my contract stating payments are to made every other Friday. I have submitted emails showing that *** ****** requesting the vehicle location to pick up three days after I made my car payment. The vehicle is fully insured by Select Insurance and that the $48 is only for CNAC insurance not Select Insurance. I believe this is a breach of contract due to payments being taking before the pay dates from my employer and due to *** ****** confirming that my payments are to be completed on Fridays not Thursdays. CNAC accepted my car payment on 06/12/2023 of the amount of $250.00 therefore does not have grounds to repossessed the vehicle on 06/15/2023 because I technically did not violate my contract if payments are due on Fridays. Today's date is Thursday June 15,2023 The dates are incorrect on my CNAC contract versus the contract I have with my employer stating they pay me on every other Friday. The return of the vehicle will occur when the contract is dissolve OR before the next car payment on 06/29/2023 in 14 days.

  Business response

  06/19/2023

  In the case of ****** ***, Complaint Number: 20189662, we have investigated this matter with the full cooperation of the franchise-owned CNAC. *** *** is aggrieved at the handling of her account.   
  *** *** purchased a 2009 Jeep Patriot on April 19, 2023  from the franchise-owned Byrider location on Park Boulevard North in Pinellas Park, Florida.  The vehicle is covered by a 36-month, 36,000 mile service contract, whichever occurs first. 
  *** *** made her vehicle payment on June 12, 2023, 3 days before her due date, but at that time did not also make her Collateral Protection Insurance payment. CNAC Contacted *** *** June 15, 2023 regarding that payment. 
  Upon receipt of this complaint we reviewed *** ***’s contract and discovered that her payments were set up bi-weekly on Thursdays, instead of bi-weekly on Fridays, which is her payday. We have corrected this and *** ***’s account now properly reflects her payments to be made bi-weekly on Friday’s.
  At CNAC, we strive to achieve the highest level of satisfaction with every customer.  We apologize for any inconvenience this has caused *** ******, and we value them as a customer.  We look forward to our continued relationship.    
  
  

  Customer response

  06/28/2023

  ***** ****** *** ********************* ***** ******* **** *** **** **** ** *** **** ******************* ********

   

  My case was never resolved the dealership refuse to service the car

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been with jd byryder aka CNAC for 2 years. I was told in order for me to pull the car off lot as I know I would have to have full coverage insurance in which I had… I explained to them numerous times that I have my own policy I do not need you guys insurance but instead I was being harassed and Bullied for 2 years and was paying $91 a month to CNAC for useless insurance when I had my own… I feel it was not right and I deserved to be reimbursed for all the money I paid out for an insurance policy… when I brought it to my agent attention and pulled out facts and paperwork. I was blocked off the account to make payment to my car note… it’s very unfair to me.

  Business response

  07/20/2022

  In the case of Marissa Addison, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.  
  
  *** ******* purchased a 2013 Hyundai Elantra on December 10, 2020  from the franchise-owned Byrider on Park Boulevard North in Pinellas Park, Florida. At the time of purchase* *** ******* agreed to all the terms and conditions of the retail installment contract, including the insurance requirements. Ms. Addison’s insurance does not meet the requirements outlined in her contract, and the CPI coverage will be placed on *** ********s account until she can provide proof of insurance coverage that meets the requirements.  
  
  *** ******* is currently in default of her retail installment contract.  The franchise-owned CNAC has documented policies and procedures regarding the collection and servicing of accounts, and numerous attempts have been made to contact *** ******* and help rectify the default without success.  
  
  The franchise-owned CNAC encourages *** ******* to contact them to work towards bringing her account current.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩