Business ProfileforFurever Vets Animal Hospital
Veterinarian
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 11030 Baymeadows Rd, Jacksonville, FL 32256-9647
- BBB File Opened:
- 9/13/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Forever Vets Animal Hospital St Johns
- Business Management
- Ms. Alyssa Molock, Manager
- Contact Information
Principal
- Ms. Alyssa Molock, Manager
Customer Contact
- Ms. Alyssa Molock, Manager
- Additional Contact Information
Website Addresses
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Forever Vets Plan only works if you can get an appointment. Our dog had been having diarrhea and when it got severe my husband called for an appointment. They said they had nothing available unless we wanted to drop him off and leave him for the day until they could get to him. Why would we kennel a dog that's dehydrated and sick until you could get to him? Also, he would just have to claw at the crate all day until they let him out to go diarrhea. How does any vet think this is an acceptable solution? We ended up going to our old vet and spent over $700 in x-rays, lab work, medicines, rehydration, etc. I went online and cancelled my Forever Vets plan. Someone called me from "client solutions" to ask why we cancelled. I told her it didn't make sense to pay for a plan we could not use on top of paying for treatment at our old vet. She said we would have to pay the balance. I asked for the statement to be emailed. She sent a dollar amount that was due rather than a statement, I replied asking for the detailed statement. No reply. Also, that same day, the Baymeadows Forever Vets manager called and deceivingly asked how **** was doing, but quickly went into arguing with me about how they did in fact offer me an appt. I asked what the purpose of the call was. She said she wanted me to know they did try to offer me an appt. So, basically she was defending the fact that I could have used their service. This is a revenue generating, non-caring business that preys on people who just want to take good care of their pets. After some phone-tag and emails, I finally got the statements. I offered to pay half of the $241.12 based on the fact that they were the ones in breach of the contract since we could not use their service. They claimed we did use their service, pointing out the previous visit. That's like Xfinity saying, sorry you don't have service now, but you did before. They're claiming $255.88 is due, adding service fees while I was waiting for an actual statement.
Read MoreCustomer Reviews
4 Customer Reviews
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Most Recent Customer Review
Eddie D
1 star
03/28/2024
This is my worst experience with this company. I have been taking my dog there for over two years. The people at the office have always been nice .Signed for monthly membership payment $49.00 two years ago. They increased this month to $65.00 without any notification or email. They said it was Blast email last month about these changes and it is my fault that I'd did not get that email or knowledge that the prices ere increased over 30 % . You sign the membership with the office but someone else is managing and profiting from that . The doctors office did not know how to explain this as she put it they don't have anything to do with that. We pay each month and Everytime for something that is not covered on the membership fee. I asked to cancel and what is my last day for the membership since a paid for the March. Membership is a scam as I was told that they divide the plan in 12 month for customer's benefit. So I can cancel anytime but be aware of any bill due. I asked what is due but they charge my cardbeach month and I have paid Everytime before we leave the office. You can't leave till you pay or they will charge the card on file. I keept asking and after few tries he said that I did receive discounts on my last dog's visit and now that I have cancelled the membership I have to pay those discounts back . Just received the email that I owe them over $211.00. This is not a friendly customer services business and the ****** way to gain profit by scamming and intimidating your customers. Hope that this will help any one to stay way from these shady tactics and business.
Furever Vets Animal Hospital Response
04/02/2024
This is an unfortunate complaint to the BBB for several reasons. Forever Vets did notify our clients that there would be a price increase on our wellness plans as of March 1, 2024. If our clients inform us they did not receive notification of the price increase at contract renewal, our policy is to refund that first month at renewal and/or cancel the contract with no balance due - if the client has not yet used services under the renewed contract. We did not inform this client that it was their fault they did not receive the email. All of our telephone conversations are recorded and they have been reviewed. The client states that someone else profits from our wellness plans. Forever Vets nor any other party actually profits from our wellness plans. They are designed to save our clients throughout the year for preventative services and many of our clients utilize the wellness plan discounts which turn out to be much more than the actual plan is worth meaning the client comes out ahead, not Forever Vets. If a client is on a wellness plan every service that is not covered under the wellness plan receives a discount. This client states in this review that they cannot leave the clinic or we will charge a credit card that we keep on file. It is not Forever Vets policy to charge any credit card without a clients specific consent, whether on file or not. We sincerely regret this client believes we scam our customers and that we practice shady tactics. Forever Vets stands by our core values of Compassion, Respect, Growth, Optimism, and Confidence. Any cancellation policy is clearly stated in the clients signed contract. Should the client have any further questions regarding their wellness plan our Client ******************** would be most happy to speak to them and clarify any unfortunate misunderstandings, as we always want our clients to be satisfied.
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