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            Business ProfileNewfold Digital, Inc.

            Web Hosting

            Current Alerts For This Business

            Pattern of Complaint:

            According to information in BBB files, NewFold Digital,Inc has a pattern of complaint alleging Webhosting and Refund Issues. 

             

            Specifically, consumers state they purchase a webhosting package with Newfold Digital but their website does not work as intended. Consumers also state it is difficult to get these matters resolved as they cannot reach a live company representative.  

             

            BBB contacted Newfold Digital Inc to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated if any additional information becomes available.

            Contact Information

            5335 Gate Pkwy

            Jacksonville, FL 32256

            (866) 455-1655

            Customer Reviews

            1.07/5

            Average of 130 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            524 complaints closed in last 3 years

            232 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            5335 Gate Pkwy, Jacksonville, FL 32256
            BBB File Opened:
            3/14/2022
            Business Started Locally:
            3/8/2021
            Business Incorporated:
            4/15/1997
            Type of Entity:
            Corporation
            Alternate Business Name
            • iPage
            • BlueHost
            • StartLogic
            • IPOWER
            • BuyDomains.com
            • BigRock.com
            Business Management
            • Ms. Christina Clohecy, CFO
            • Ms. Sharon Rowlands, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            524 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            My website crashes on a bimonthly basis and I have reached out before. www.yogawithsuzi.com I have called Case #E-120977 and it was not fixed as of yet.Every time I call, I am promised it will be resolved and not happen again and it happens over and over. I have done nothing to the site, touched nothing, changed nothing and it continues to happen. My site depends on as much traffic as possible and besides not giving customers an updated SQL server I now have to deal with my site crashing over and over!
            Read More
            Read 523 More Complaints

            Customer Reviews

            130 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nicky P

            07/09/2024

            Newfold Digital, EIG, and iPage are a joke. They should not be allowed to practice in the *************. iPage was a good company 10 years ago. Since Newfold has been involved, nothing but problems with NO resolve and NO refunds. Even when your website was down almost since you paid the renewal. Not only that, it is now chat only. Frankly I think an AI chatbot would have done a better job. Every human wasn't knowledgeable of the product and could not find my domain for the longest time and more than once. Once they did and saw this issue, they tried to tell me it was fine. It proved they really do not know the business they are in. Shame on iPage for selling to them and shame on them for not offering a refund after 10 years of business. My goal here is first a full refund and second that they not be allowed to practice here in ***************** ever again.
            Read 129 More Customer Reviews

            Local BBB

            BBB Serving Northeast Florida & The Southeast Atlantic

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            BBB Reports On

            BBB reports on known marketplace practices.

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