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Complaint Details
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Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
see Attached documentBusiness response
02/02/2022
After doing some research on this claim I found where she called and we where suppose to call her back. Apparently we didn't call back and the ball got dropped so AWP apologizes. Its seems to me if she would of just called and asked for me or a manager this could of been handled in a matter of 10 minutes. At no point has AWP refused to repair the window or doors so i'm a little confused on why file a claim with the BBB and damage our reputation for the next 3 years when a phone call would of taken care of it.
The employee she spoke with did submit a warranty claim to Plastpro doors for the glass. The glass only has a 10 year warranty and the doors were installed 11-18-2010 so we can get a quote for the glass replacement. The window however is covered by a 20 year warranty. At this point we will file a claim on the window to receive the glass. We do have a trip charge and labor rate to install the glass. Does the customer want us to get a quote on the door glass at this point?
Once again we apologize for not returning her call.
As a side note AWP has been here for 40+ years and has over 37000 customers. Sometimes mistakes happen as we are human but we try our best to offer the great customer service to all our valued customers. During this time of supply chain issues and a shortage of employees delivery time re extended.
*****
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Contact Information
2633 Powers Ave
Jacksonville, FL 32207-8003
Business hours
Today,Closed
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.