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Customer ReviewsforMiracle Windows & Sunrooms
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kerryann E
1 star07/15/2024
This company lies,does not do the job right, won't call you back and good luck with your warranty. What a load of crap!!!!!Run, as I got new windows with trash as insulation and now they all sweat no one wants to come fix anything. Got a new door and screen door that's not installed properly and door is all scratch up and they won't come out to fix it or give me my money back!!!! Channel 4 might help get my money back for my door. This company lies,no call backs,to boot yall shut your ********** down .smh what a nightmare. Will not let them on my property at this point as all I get is lies. Just want my money back so I can fide someone else to do the job properly!!!!Review from Helen O
1 star06/27/2024
I bought new windows for my home through Miracle Windows. I am trying to have someone come to my home to verify they installed the right windows, and these people will not even call me back. I have tried for months. I understand they are going through major changes, with most of the original team gone, but they should not take on work they cannot service. Also, the sales rep told us the lifetime warranty is with the manufacturer, not the local company, but when you call the manufacturer, they tell you the opposite, and they do not help. This is bad news for something that is so expensive.Review from Julian P
1 star04/10/2024
Ordered Miracle Windows for the whole house as well as two entry doors. Installation failed to pass inspection due to s**** placement. Extra screws have caused some windows to work improperly. One door was larger than ordered and failed inspection until header was corrected. Now that they are finally ready for a final inspection, their license has been inactive going on two weeks. We are expecting more trouble when they have to replace the cladding on the front door, if we ever get the final inspection. All phone nbrs and selected prompts get you the same place which has to get about four divisions to coordinate getting anything done. What a nightmare..Review from BARBARA H
1 star03/01/2024
No follow through, no integrity. Ordered doors in October and was told would about 8wk. In 8wks we had to call was told it would be a couple more weeks. We again called and finally made appointment for delivery-no show and after waiting 6hours we call only to find out they mixed us up with another customer and product would be delivered at installation. They arrive to install with wrong size back door. We go ahead with the install but, when they get to the front door, they have to run for supplies they don't have.We go ahead and have partial inspection done and FAIL. Wrong glass in bath window, not enough screws in frame and same s**** issue on front windows.So back door reordered given 3wk lead and once again we have to call to get status SUPRIZE it's not ready. Here we are 6mo later and they arrive to install after my husband waits 4 hours they show and when they open the box for the door the frame is broken, and they don't even have enough wood to frame in the door, so they have to run for wood to finish.Review from Helen O
1 star02/06/2024
Miracle windows has no one answering calls. They tell everyone that the windows are warranted with the manufacturer. Then you call the manufacturer, Regency Plus, and they tell you that the windows are warranted through the dealer. This is a ridiculous run around to get a repair. Do not work with themReview from Bernard M
1 star11/03/2023
We spent a total of $42,000 on Miracle Windows across three years in *** process of replacing all our windows one side of *** house at a time.I have had two significant issues with ***m, one of which is still not resolved and will likely never be resolved.1) **************** with promise ***y don't honor.2) Not honoring ***ir warranty, which takes away *** value of paying such high prices.They were so invasive, that even after telling ***m "no" to buying *** two tiny and fixed pane windows we have left because ***y wanted ridiculous money, that I even caught *** (who is one of *** owners) trying to meet my disabled wife without me present to try to close *** sale with ***m. It came to *** point I had to ask him forcefully to leave *** house and forbid him to come back. he was tricking her into receiving him by promising prices that would double by *** time he arrives.One of *** work ***y did is a $5,000 French-door leading to our courtyard. The primary door opens fine, but *** second door has had to have three service visits to try to fix it. Every time *** service guys shows up with incomplete parts. To this day this door is not to spec and I will likely have to hire an independent contractor to have it definitely fixed.Review from George C
1 star04/14/2023
I recently contacted Mircale Windows and Showers to have a three-season room enclosed with sliding glass doors ($20,000 + and the shower walls replaced, so approximately $35,000) for both. The day they were supposed to start, they never showed up, upon calling the office (****) stated that the truck broke down. The next day, the workers showed up, and a female construction worker apologized and stated it was her fault, family issues as to why they didn't ! OK now I'm lied to! They completed the glass doors installation but failed the city building inspectors examination. Several problems arose! So once again I contacted (****) and stated that I have family coming in and I needed the bathroom completed by a certain date. When questioned about the broke down truck, she stated she never said that ! She stated that she needed to speak with another scheduling person in the office and she would get back to be. I waited all day, and never heard from her ! I called her and she denied ever stating that she would get back to me, and that I was on the schedule for the next week. This is unacceptable as I have family coming in, and I don't need the bathroom shower replaced while company was here ! Very Unprofessional Operation. They also wanted complete payment for the sliding doors (Approximately $7,600) before the job was completed. I subsequently put a hold on the check and so advised them that the job WAS NOT COMPLETED, as stated in the contract ! I would never use them and wouldn't recommend them to anyone !Miracle Windows & Sunrooms Response
05/04/2023
Hi ******,
We are sorry to hear of your recent concerns. We have created a support ticket for you and forwarded your info to our service department. Someone will contact you within the next 48 hours to provide further assistance. Let me know if you need anything else in the meantime.
Review from Dawn B
5 stars04/12/2023
100% satisfaction with windows and install! Recommend these hurricane impact windows to everyone near the coast!Miracle Windows & Sunrooms Response
04/13/2023
We are so glad that Miracle Windows earned your business, ****. It was a pleasure serving you and your family.Review from Angela B
1 star03/01/2023
My husband and I signed a contract to only replace our downstairs shower and our upstairs tub enclosure on 3/2/22 with Miracle ****************************** Showers (which I can't find any more). That's understandable! It's the same place as Miracle Windows & Sunrooms. Our shower was a large & odd shape but he said it would be no problem for *********** could do it in 3 days. They didn't start the job until 4/4/22. They sent out one young man for the job. He wasn't given any plans. Was working out of his head I guess. We are retired and always home and we kept seeing things that didn't look right. He kept saying "It's going to be beautiful". After almost 2 weeks, I told him to stop and that there was no way this was going to be beautiful. He said "Thank God!" He didn't know what he was doing. Our bathroom was all tile from top to bottom and he had destroyed the tile on all 4 sides of where the shower was. 5/2/22 They sent someone out to see the mess and all he said was "We just sent him out to see what he could do". Between 5/3/22 and 7/22/22 We saw three different contractors that all said the whole bathroom had to be redone. Could not match the tile. We did not sign up for that! We did what we could afford at the time. 8/1/22 Finally got a contractor that would take the job. We had constant arguments with the company about what they would and would not do. We had to pay for some of the products needed ourselves. Had no choice but to settle for a small shower instead of the custom shower we wanted. We were without this shower for 5 months. Still not done with them. We got an attorney! Be warned! BBB made me choose a star rating or I wouldn't have given them even one!Miracle Windows & Sunrooms Response
04/13/2023
Thank you for taking the time to provide us with this valuable record of your experience. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ************ if you would like to share any additional details we can take into consideration.Review from Agustin M
1 star01/23/2023
How do, I start. I had purchased and replaced all the windows and patio doors in my house back in 2013, I really needed new energy efficient windows. I contacted Miracle windows because of a show case in the convention center in *******. I met with them and decided to go with them, the process went smooth and I had all my windows and doors replaced and they looked good. The thing that really got me to go with them was the life time guarantee, now move forward some years to July 2022 when I noticed one of my patio doors had a stain on it which I thought was dirt. When I tried to clean the window the stain was on the inside and in multiple places. I contacted miracle window and explained what my issue was and was told that a **** would be calling me back, well no one ever called back. After multiple attempts I finally was able to speak with **** and after repeating my issue for about the fifth time I was told to call the service number and speak to *****. I called the service number spoke with ***** and he said he would be out to look at the issue and he did come out and informed me the issue was the gas between the pane had somehow leaked out but not to worry that their guarantee would cover it. Going forward a couple of months and no word from *****, I called back and ***** had to come back out, which he did and assured me that the issue would be taken care of and I said that this is taking too long to get my issued resolve and he assured me that it will get taken care of. Going forward 8 months, it is now January 2023 and I am still waiting for someone to resolve my issue with the patio door.Miracle Windows & Sunrooms Response
04/13/2023
Thank you for your feedback, *******. If you haven't already been helped, please call ************. We appreciate your cooperation as well as the opportunity to resolve this for you.
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
2615 Port Industrial Dr Unit 403
Jacksonville, FL 32226-5601
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