ComplaintsforGlass Doctor of Jacksonville
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my windshield replaced and covered under insurance on 12/05 and the windshield received chip damage on 12/08. I received a call from ******* on 12/13 inquiring about payment from the insurance company, in which I told her that I was waiting for a check from them and would come into the office to make the payment. On 12/14 I came into Glass Doctor to remit payment in the amount of $412.68 via card. While waiting to make the payment I mentioned to ******* and ***** that the windshield got chipped the week prior and asked if it can be covered since I just got a new windshield. I was told they would need to look at the chip to see if it was repairable. *******, *****, and another gentleman each looked at the windshield and stated they could not determine if it could be fixed and to make an appointment for the technician to determine how to proceed.On 12/19, I brought my vehicle in at the appointment time of 10:30AM. and the technician began repairing the chip. I was not given an estimate at any time beginning with the inquiry, the appointment scheduling, or the day of service. After the technician finished repairing the chip, he brought my keys to me in the office and I said good-bye to ***** and the other service rep. **** again, I was not provided with an invoice nor asked to sign any documentation. Upon leaving, I received a notification from my card company informing of a payment in the amount of $91.38 to Glass Doctor. I immediately returned to Glass Doctor to inquire about a charge I was not aware of nor authorized. ***** was on the phone with *******, who stated she was not in office and does not know why my card was charged without my written or verbal authorization. ***** stated any refunds we need supervisor approval and informed that she would get in contact with you.There are two presenting issues at hand:1. I asked if the chip repair was covered under warranty and was told it would be if the technician can repair it.2. My card should have NEVER been charged for a service that I was told would be covered and did not give authorization for payment.Given the poor communication (misleading) and unauthorized charges, I should receive a full refund in the amount of $91.38.
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Contact Information
7060 103rd St Ste 131
Jacksonville, FL 32210
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.