ComplaintsforExtreme Tactical Dynamics
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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It has been three weeks product has not delivered when called. They said that it will take 10 days from the time they get it to be delivered and they do not know how long it will be before they get. It was a birthday present. I have reached out to them for a refund done exactly what their Account order tracking number Protocol says and still nothingInitial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased emergency warning lights for my vehicle 20 may 2024, the items were listed in stock and ship withing 3 to 5 business days. After multiple emails and phone calls I canceled the order 26 June 2024, I've contacted the company multiple times about a refund, most recently on 8 July 2024. I have yet to receive a refund and have not received the order nor do I want the order.Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They have not sent my items and refuse to refund.Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered products from this company may 11 2024 was told 3 days later the product was out of stock and there were no replacements in stock that could be sent. After waiting 30 days I canceled my order order was canceled may 19 2024 is when it was last updated as canceled as of 16 July ************************************************************************** the hands of the accounting department and theres no way to contact them other than e mail after several e mail attempts I have not received any updates and now when calling the number for customer service they do not answer unless I call from a different phone number very rude and unperfesionalInitial Complaint
07/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered emergency lights for a vehicle and only received part of the order. I had to wait two to three weeks to receive them and they only sent part of the order. Two lights were not sent with the order but this business did not tell me that. I had to contact them to find out they didnt have two of the lights in stock. After several attempts to contact them I have not received any refund and after months have not received any word if I will ever receive the lights.Initial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed 4/5/2024 for $75.91.Extreme Tactical Dynamics said: We DO NOT authorize returns, exchanges, or cancellations over the phone or by any other method or department. No **************** has information regarding your cancellation or refund only accounting does. Please follow the directions below to process a cancellation for your order: email to our accounting department. ************************************* All cancellation notifications are time-stamped upon receipt. Include your name, order number, and reason for cancellation. All orders must be canceled ********************************************************************************************************* progress. No third-party cancellations will be accepted. The cancellation notice must May 21st 2024 @ 12:10 PM Lead Time You said: It was supposed to be 1-2 weeks a month ago. Can I get my money back and cancel this order? Plenty of other places with these in stock.May 21st 2024 @ 11:18 AM Re: Lead Time Extreme Tactical Dynamics said: We are still currently out of stock on these at this time, we are experiencing major delays that the port at this time we are looking at approximately 1-2 weeks for these to come in May 8th 2024 @ 10:52 AM Lead Time You said: It has been almost a month since the 1-2 week timeframe. Where does this order stand?Apr 16th 2024 @ 3:09 PM Re: Lead Time Extreme Tactical Dynamics said: We are currently out of stock on the items you purchased, due to manufacturing delays, port congestion and shipper delays are delaying products to our warehouse and is delaying shipping to customers. If you choose to wait for your specific item to come in, ETA at this time is approximately 1-2 weeks and as soon as your order does come in, we will ship it out to you asap. We appreciate your patience during this time. Thank you again for your patience. ETD **************** Apr ********* @ 12:22 PM Lead Time You said: What is the lead time on these lights? The last update was 4/10Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Company charged my credit card for a product I ordered in December 2023. They do not have the item and cannot fulfill the order. I simply want a refund. All they are offering is store credit which I do not want, I simply want my money back that I was charged for an item they don't even have to sell.Initial Complaint
06/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company on 4/14/24 for emergency lights. After ordered delivered & I realized that the whole order didn't deliver, I contacted about rest of the order & was told on backorder with unknown delivery time. Asked to cancel order via email on 4/29/24 & have never gotten any response other than automated saying refund being processed. No one at phone # helps. Only directs you to the email address. I have left messages on different lines with no return calls. Waiting on refund amount of $199.96 plus tax.Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased parts from Extreme Tactical Dynamics on February 19th 2024. They shipped half my order and but will did not ship the rest due to items being out of stock (2 License Plate Mounting Bracket). The I requested a refund on the out of stock items. They canceled my parts but will not provide a refund for the canceled parts. They said I could reorder them and wait till there back in stock but the price would go up because I originally received a discounted price.Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased September 2023 finally got it the end of October 2023-***************** we have a few month old light bar that does not work- can't get anyone on the phone or email- so we are out $379.00. Tried contacting them the end of February 2024 to say it does not work, no response.
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Customer Complaints Summary
162 total complaints in the last 3 years.
47 complaints closed in the last 12 months.