Business ProfileforSignature Servicing, LLC

Fees and monthly payments were collected for two accounts that were not settled. It was an agreement that no fees would be collected from the account until a settlement. This was for interest to grow so that when the accounts were settled, there would be enough to pay it off. The notice given only applied to the amount that is in the special purpose account.Again, from my understanding from the initial conversation and the paperwork, fees are only taken after an account is settled. It is illegal to collect fees before then as pointed out by the initial representative. Before the request to cancel services, only one of those accounts was settled, Achieve; one account was removed after ******************** would not talk to Signature Servicing; and *********** was not to be negotiated until May as informed by *******-Customer Service representative. Since October 15, 2023, $376.50 has been deducted from my account under the terms of all three accounts were guaranteed to be settled. In February, I received a summons to court for Leaders and I contacted Signature Servicing. I did not hear back from Signature Servicing until April and was told that they could not negotiate with ******************** that my terms would be reduced to 20 months and my monthly payment would be around $300 moving forward. The payment was not adjusted until I called back and the amount was drafted from my account. I now have a very low credit score and visit to court as well as court costs due to the instruction given by Signature Servicing. If I had been informed that Signature Servicing could not negotiate with ******************** in the beginning, I could have worked something out with them. I put a lot of trust in Signature Servicing and have been let down. The only right thing to do is refund me for the payments made which totaled $2,635.50. I was told by ******* that the Achieve settlement would be reversed and will be sued therefore, my payments should be reversed as well.