ComplaintsforIVFMD
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
As part of our procedures with IVFMD, they took deposits from us despite our insurance being above our patient responsibility. There were some insurance issues caused by IVFMD not billing the correct insurance company's correctly and they said they were working to correct this. We are owed several thousands of dollars in unreimbursed deposits and our procedures were fully covered under insurance. This was ~3 years ago and I've periodically followed up. I recently tried following up again and not even receiving a response. They are holding our money captive; they are the ones dealing with insurance and they are not making an effort to resolve it. They need to refund our money ASAP. Amount we are owed per *************************** email on June 22, 2021: $3,390.52Initial Complaint
05/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $5109.94 on 5/19/23 for a deposit for a medical procedure that would occur in June 2023, less than 48 business hours later I told them in writing to cancel my prior authorization for this procedure (which has been cancelled since for said procedure) and refund my deposit. The deposit was solely for the purposes of this medical procedure per email exchanges and documentation, and not to be used for anything else. They are now refusing to refund any portion of my deposit claiming that there are remaining bills they have submitted to insurance, and that their company policy is to hold any money they have received until all insurance bills have cleared. This is not allowed and is balance billing per UHC insurance policies, this deposit was also not to be used for pending insurance bills and was only for a deposit for said medical procedure. Prior to this $5109.94 deposit I have paid IVFMD a total of $988.29 from 4/5 through 5/11/23. The total amount I owe per UHC insurance for processed bills from 3/28-5/4/23 is $841.83, leaving me with a current credit of $146.46 in addition to the $5109.94 of my deposit money they are holding onto. I have requested with them to estimate what my 20% coinsurance is for the three remaining bills they are waiting on so that we can balance that out (the dates of service for those are 5/8/23,5/11/23,and 5/17/23 and are for office visits only) but to refund me my deposit. They are refusing to submit my deposit back to me and are refusing to provide me with the 20% estimation of what I currently owe them. I have sent multiple requests over the course of last week via email for them to refund my deposit.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.