Business ProfileforScenthound, LLC.

In November of 2023, I took my dog for the first time to ScentHound located in ****, *******. I do not buy services in the form of memberships, which charge you regardless of whether you use the service. Therefore, before agreeing to the service, I asked the ScentHound attendant if there was any cancellation procedure. I was informed that I would not have to cancel or be charged if I did not take my dog anymore. Also, I did not sign or was shown any document or brochure informing me that it was a membership and I had to cancel, although I specifically asked. Therefore, I stopped taking my dog there (January of 2024) and did not worry about my card being charged.This month (May 24), I found out that Scenthound was still charging my card. I called on May 7th, talked to the attendant, explained the whole situation, and requested a refund for the months of February, March, April, and May. The attendant said she would call or have the owner call me back the same day.May 8th went by, and I got no calls.On May the 9th, I called again as I had no return; the attendant said she would "cancel" my membership (which I was told I did not have to do) and refund May. I said that would not work for me and wanted a full refund. She said somebody would call me back the same day. Nobody called me back.On May 10th, I called again, and the attendant said that she didnt know what the owners were going to do, she did not have an answer for me, and she also could not answer if the owners were going to call me back. I am tired of waiting and being disrespected. The owner never calls me back and keeps having an attendant handle me, who has no autonomy to solve this matter.I understand that this staff was not trained or prepared to inform the client about all the liabilities in this membership; I was not even told it was a membership. The last time I called (May 10th), I asked the attendant to send me the proof that I had signed or had given any consent that I was getting into a membership; she said they did not have it but that it was "implied" that it was a membership as my card was on file. My card is on file in several places: veterinary clinic, medical doctor, etc. It does not mean that they are allowed to charge me every month. A genuinely organized and ethical business would inform its clients, before any services are provided, about all the implications of getting into a membership service before the client gives them their credit card. A concerned owner would immediately return to their clients to solve this matter in the most friendly and beneficial way possible. It is clear that we are dealing with an owner who, instead of concentrating on the client, places an inexperienced and power-limited attendant to handle her business challenges. I then requested that this company refund me for the months of February, March, April, and May.