ComplaintsforPinch A Penny
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I commissioned the company to install sun blocking fabrics over my pool. The system failed soon after in the midst of high winds. The company refused to issue a refund other than a few hundred dollarsBusiness response
04/18/2024
Dear BBB
We have only been servicing this swimming pool for 2 months. We starting getting calls right after we
signed up this account, the homeowner would complain saying the service tech never showed or the
pool is dirty. We have GPS on the truck so we know they had been there and how long. No matter the
homeowner was not happy with our service. So we refunded $170 and he can find another provider.
Customer response
04/18/2024
It seems you contacted the wrong pool company. I was with them almost 3 years. I never complained about a dirty pool.
You see they did not even address the sun shades.
You also see what the shades looked like before the winds, then the after pics.
Before starting. the owner texted me that this installation could withstand "up to 120 mile a hour winds; they are amazing."
The night of the storm the winds were no more than 55 miles per hour.
I have every text message substantiating all of my claims.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.