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Find a Location

Patti The Plumber LLC has 1 locations, listed below.

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    Business ProfileforPatti The Plumber LLC

    Plumber

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1200 4th St, Suite 566, Key West, FL 33040
    BBB File Opened:
    6/29/2021
    Years in Business:
    3
    Business Started:
    1/29/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Patricia Dick, Owner
    • Mr. Kenneth Dick, Owner
    Contact Information

    Principal

    • Mrs. Patricia Dick, Owner
    • Mr. Kenneth Dick, Owner

    Customer Contact

    • Mrs. Patricia Dick, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In August 2022 I contracted Patti the Plumber to install a sink and replace the hot water heater in my laundry area. I explicitly instructed Patti to reroute old plastic water pipes leading into and out of the water heater inside the dry wall and to re-route the washer/dryer connections inside the dry wall so that I could fit out the remainder of the laundry space with cabinets and backsplash. Patti completed the sink and hot water heater installation but left all of the new pipes outside the dry wall. She also left the washer/dryer connections outside the dry wall. When I asked why, she said that the space between the dry wall and the structural wall was too narrow to accommodate the pipes and lines. She said that any ********* would be able to lay new dry wall to the outside of the pipes, enabling me to install cabinets over the newly laid external dry wall. Patti performed the work under permit and the **************** approved the work. So, not knowing any better, I paid Patti $4,800 for the work she did. I then contacted 2 different general contractors to get quotes for cabinet installation. Both contractors told me that there would be no way to lay dry wall outside the pipes Patti installed. Both general contractors told me that Patti had done a sloppy job on the pipe installation - and that there was plenty of room within the existing dry wall to thread the pipes and washer/dryer connections. In mid-November, I asked Patti to either redo the work or refund some of my money and she refused. I have had to spend more than $16,000 redoing all of the pipe work Patti did. I would like a partial refund for the sloppy work she did.Thank you,-*****************************
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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Zack Z

    5 stars

    04/03/2024

    (Before reading this review, dont hesitate or think twice about calling Patti the Plumber. Having a trustworthy and reliable plumber on speed dial is essential in the ******* Keys!)I recently called Patti the Plumber after coming home to a water leak in our home. I wasnt sure where to turn and their response from the beginning was nothing short of amazingprompt, professional, and incredibly efficient. From the moment they arrived, ************* kept me fully informed, showing me exactly what the issue was and how they planned to fix it. Their transparency and dedication to customer service truly set them apart.Not only was their service reasonably priced, but the quality of workmanship was also impeccable. I was so impressed with their initial visit that I called them again to install a water filtration system and water pressure booster at my home. They installed both with the same level of meticulousness, ensuring everything was perfectly in place and thoroughly cleaning up after the job was done. The quality of plumbing work delivered by ************* was the best Ive seen, a testament to the level of expertise and the high standards upheld by Patti the Plumber.What really resonated with me was their customer-focused approach. ************* were incredibly knowledgeable, but what stood out was their eagerness, as well as Patti on the follow-up, to ensure I was satisfied and informed throughout the process. It's clear that customer satisfaction is a cornerstone of ********************'s core business, and it shines through in their exemplary service.I can't recommend Patti the Plumber highly enough!! If you're in ******** and in need of reliable, top-notch plumbing services, look no further. They have earned my trust and gratitude, and I am confident they will do the same for you.

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