Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Aerostar Training Services LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aerostar Training Services LLC

      3954 Merlin Dr STE 3 Kissimmee, FL 34741-4506

    • Aerostar Training Services LLC

      4215 Lindy Cir Orlando, FL 32827

    • Aerostar Training Services LLC

      1682 Hangar Rd Sanford, FL 32773-6825

    • Aerostar Training Services LLC

      6601 NW 36th St Virginia Gardens, FL 33166-6922

    Business ProfileforAerostar Training Services LLC

    Aircraft School
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Aerostar Training Services LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aerostar Training Services LLC

        3954 Merlin Dr STE 3 Kissimmee, FL 34741-4506

      • Aerostar Training Services LLC

        4215 Lindy Cir Orlando, FL 32827

      • Aerostar Training Services LLC

        1682 Hangar Rd Sanford, FL 32773-6825

      • Aerostar Training Services LLC

        6601 NW 36th St Virginia Gardens, FL 33166-6922

      Location of This Business
      3954 Merlin Dr STE 3, Kissimmee, FL 34741-4506
      BBB File Opened:
      7/18/2017
      Years in Business:
      15
      Business Started:
      12/3/2008
      Business Started Locally:
      12/4/2008
      Business Incorporated:
      12/4/2008
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Aerostar Management Services, LLC
      Additional Contact Information

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I was in ********* for 6 months. And I have spent over ****** dollars between hotel rent, transportation and food expenses.I paid Aerostar the total amount of ***** dollars. I have an email stating not to pay extra however they suspended me! My 737 training started 5 months later. I have physical evidence against Aerostar. I arrived at Aerostar end of June 2023 and I was told that my i-20/SEVIS status needed to be updated I was given an extension at the airport to finish my training by the end of August last year. I was told by Aerostar that there were no students to pair me up with plus the *** was broken. I handed over my passport with a stamp from customs stating that my M1 is valid till August 30th. I had to wait 5 weeks to start the ground training. We started on the 14th of August and finished on the 18th of August. However, Aerostar started my partner's training without notifying me. My sim partner told me Aerostar decided to do his training with someone else. My SEVIS status was still the same and Aerostar did nothing to rectify it! On the 12th of September 2023, my TSA was revoked due to my I-20/SEVIS status then I had to wait another month. I have pushed Aerostar to issue me another I-20 to renew my SEVIS status otherwise why wouldn't they do it from the beginning? I got my TSA back on the 26th of October which is after 90 days. On the 17th of November. I got my first scheduled date however towards the end of my training. Aerostar's CEO wanted me to pay for the **** and the check ride as well and waiting more than 3 or 4 weeks was not confirmed while I paid for the course in full plus an additional amount of 1300 dollars. Aerostar manipulated my training course and delayed me. Aerostar simply thinks they can do that without accountability! Aerostar should refund me in full plus pay the expenses of ***** dollars for 5 months of waiting for their training. My training was manipulated by Aerostar. however, I have shortened the report to fit in my report here.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pablo R

      1 star

      04/07/2024

      Very bad experience. I regret choosing that school.To enroll you they are very good, but afterwards to give you information, details, to answer questions, fill out forms like TSA, IACRA, answer the phone or emails a nightmare. Pilotservices like nonexistent, no receptionist, no customer service. A fixed phone that nobody answered.They didnt tell me the info about fingerprints, so i had to do a specific trip to the US to give my fingerprints, which could have been avoided.They messed up the sim schedule and gave me less time. They said i had the correct time, and i insisted so they accepted it. They give you the *** course and they dont use any of that time to prepare you for the type rating.Then at the type rating course, they put all our training sessions for the checkride on the same day. Four hours for me, and four hours for my partner, plus briefings, 13.5 hours in one day, can you believe it, and then the checkride the next day, no rest time, nothing!!!!At the hangar there is no reception, the door ring doesnt work so you have to be outside waiting Also there was a misunderstanding and i missed 3 hours of ground time the instructor volunteered his time, 1.5 hours to give me what i missed. The school charged me for 3 hours, even thought the instructor didnt charge them, and it was only 1.5 hours. The day before the checkride they told me if I didnt pay in full, i couldnt do it. Reticently i paid. The day of the checkride a saturday, the manager asked my on a WhatsApp message at 6 am if i had paid, and at 8 am he wrote me that the checkride was cancelled. I was asleep. I saw my messages at 9 am. I called him, no answer, i messaged, no answer. Same on sunday, same on monday morning. Around midday on monday i received a rescheduled checkride for Tuesday. Altogether it took me three weeks to do everything. I asked for two extra sessions to feel ready for the exam, but it all could have been done in ***** days.My recommendation, avoid this school.

      Local BBB

      BBB Serving Central Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.