Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

GEMCA Service LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGEMCA Service LLC

    Appliance Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5159 Adelaide Dr, Kissimmee, FL 34746-6182
    BBB File Opened:
    7/27/2022
    Years in Business:
    6
    Business Started:
    6/15/2018
    Business Started Locally:
    6/15/2018
    Business Incorporated:
    6/15/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Eli E Febres Alvarado, Owner

    Customer Contact

    • Eli E Febres Alvarado, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I contacted a local appliance repair company, St. Cloud Appliance Repair, to schedule a tech to diagnose what was wrong with my refrigerator. St. Cloud Appliance Repair sent out a subcontractor, GEMCA Service LLC, to diagnose the issue and charged me $69.99 for the diagnosis. GEMCA then charged my credit card an additional $440.00 for services they did not perform (repair). GEMCA only diagnosed my issue, which I paid the $69.99 separately for and performed no other work. GEMCA was trying to make a side deal with me regarding the compressor that needed to be replaced, which was covered under the original manufacturers warranty.The tech, Fernando ******** told me that his boss, Eli ******* said it would take 2-3 weeks to get the part from LG and they could use a compressor they already had to repair the refrigerator quicker and they would just keep the compressor LG would send. I declined as I was uncomfortable doing that since I did not know if their compressor would be a certified LG compressor and remain under warranty in the event it broke again. LG also recommended I not do this. LG provided me with a list of authorized LG technicians, one of which I hired to do the repair 2 days later. GEMCA's tech, Fernando ******* told me that the $440.00 would be credited back to my credit card on 7/12/2022 and I should see the credit in 3-5 business days. I also reached out to St. Cloud Appliance Repair who contacted GEMCA and they advised me that the refund was already issued and I should see the credit in 3-7 business days, this was on 7/13/2022. It is now 7/27/2022 and I still have not been credited for the charge on my card for services not preformed. No invoice or paperwork was provided to me by GEMCA for anything. I have disputed the charge with my credit card company, however I feel that GEMCA is scamming or taking advantage of consumers by charging them for services they do not provide. I'm a single woman they are trying to take advantage of. GEMCA TIN#XXXXXXXXX
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Devon R

    1 star

    12/07/2023

    First called them out to fix my refrigerator on the 12/04/2023...three days later the freezer is still leaking water..paid another 150.00. For another part..still not working correctly... I think I'm going to file a small claim against this business..and now he will not answer my phone calls or emails..

    Local BBB

    BBB Serving Central Florida

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.