ComplaintsforPark Candy

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Pre-ordered a purse on February 25t, 2023 order (*******. The order has continued to get delayed. I contacted the company on July 28, 2023 and asked for a refund. They said that I would have the refund in 14-21 days. It has now been 27 days and I have not received my refund. The bag was taken off my original order. I have tried to contact them through email and chat numerous times and have still not received a response. I would like my money back.

  Customer response

  09/08/2023

  Just letting you know Patk Candy refunded my money a week ago.

  
  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for a bag on 3/11/23 for a preorder that was supposed to be fulfilled by April. It was delayed multiple times. Due to this I cancelled my order. It was a birthday present for my daughter and would have been months late. I requested my cancellation on 7/24. I was told that my refund should be back in my account by 8/7. It was not refunded. It is now 8/23 and the company has become unresponsive after multiple attempts to contact them via email and on their facebook business page. They continue to advertise merchandise they do not have or cannot provide. I have seen multiple others with this same complaint.

  Customer response

  09/08/2023

  My money has finally been refunded although I never received a response from the company. 

  
  

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 3rd 2023, I placed Order #***** for a Llama purse. My total was $77.56. When I ordered, I knew it was an April pre-order; the site told me the purse would ship at the latest mid-May. I did not hear anything from the company. On May 15th, I emailed customer service to ask when it would ship, as I had not heard anything about the status of my order. I received a very generic response with a link to a FAQ page about preorders. When clicking the link, it takes me to a 404 Error page. I sought out the FAQ page on the website but still could not get a clear answer when my bag would ship. It is now August 9th (four months since my order). I emailed customer service again, but I have not even heard back. I can see they are still selling the purse. That is unbelievably unfair as I have been waiting four months for this bag, yet other customers can purchase it right now. Please fix.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order on 04-10-23 for 2 different button down shirts. Their SKUs were PC-MEN-BTN-ORGR-4XL and PC-MEN-BTN-TIKIDK-4XL. I have emailed their support email on the day the order arrived 04-15-23 that we were missing part of the order PC-MEN-BTN-TIKIDK-4XL. I have since sent an additional email 04-19-23, I then tried their chat later that evening before saying it was closed. I have again today 04-21-23 spent over 1 hour 30 mins in their chat waiting for a response. Seeing that it says their chat closes in 10 minutes I don't believe I will be responded to. I have not received any communication that was not automated from them. Their automated response to the email submissions were that we would have a response within 1 business day. MyOrder Number is ******

  Business response

  04/26/2023

  We’re sorry to hear that Mrs. ************ was upset with the service they experience and the issues they had with their order. To provide a little context, the customer’s order did arrive at their address on April 15th. Unfortunately, due to a simple error on our end their entire order was not included and they were missing a shirt. The customer did reach out to us and received an automated response as our customer service representative was out of the office. While she did experience and unfortunate delay in response, our customer support team has since reached out to her inquiries on April 24th and prepared a replacement order for her missing item. We have also followed up with the customer about the replacement and they are aware that a replacement is on the way.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed ORDER #***** on July 25th, 2022 for a shirt named Voodoo Hoodoo Button Up Shirt that was a preorder advertised as shipping in August 2022. I first reached out to the company on August 22nd as I hadn't received any updates. I was provided with a generic message advising me to check a link on their website for status of preorders, and that they would be shipping soon. They sent out an email on September 10th to all on their mailing list that shirts were arriving and should be shipping soon with priority being given to June and July preorders. I reached out again on September 20th after not hearing anything and received the same message I got when reaching out on August. After pushing, I was told they would be shipping in very early October. I reached out again on October 11th as I still hadn't received tracking information for my purchase and was told they had the shirts, and I would have tracking by end of the week. That, of course, never happened and so I reached out yesterday only to be told the shirts are now shipping in November.

  Business response

  11/17/2022

  Business Response /* (1000, 5, 2022/11/02) */ The user in question place an order with us for Pre-Order Button Up shirts on July 25, 2022. These pre-ordered items were expected to ship in September, and due to a delay were pushed to October, which the customer was made aware in an email sent 8/22/22. The user then reached back out in September 9, 2022 and our customer service agent told her they should be shipping soon. At the time, the agent was unaware that the shirts didn't in fact arrive as planned and would be later than expected shipping. When the user followed up on October 27, the customers made aware that the shirts would be shipping within the first week of November, which they will be. The customer was also made aware of the fact that they can change or cancel their order for a refund if they wished. The owner also reached out to the customer on Friday to apologize for the situation and to explain that we are a small team that just experienced a hardship and gave further explanation as to why the shirts were delayed in the first place. The owner then offered again to cancel and offered a full refund right away. The user declined and mentioned they'd filed a complaint with the BBB. Our pre-orders timelines are always fluid, and we never like to make our customers wait, but due to manufacturing and shipping delays, the timeline got out of hand. We have attempted to explain this to the customer and offer them alternatives to which they have chosen not to move forward with. Consumer Response /* (2000, 7, 2022/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the business's response leaves out several times that I contacted them, I have received confirmation of shipping this week and hopefully I will actually get the shirt I ordered. The owner states in their response that they reached out to me, which is false. I reached out to the business on ******** messenger after unsuccessful attempts to get a response via email, and after several back-and-forth messages and filing this complaint, it was only then that the owner provided any information about hardships and delivery issues. I just wanted the shirt I ordered and transparency about any delays, which I only received by continually pushing. I will not be purchasing from them again and will be telling everyone I know not to as well. There are plenty of other companies that offer more transparency about any timeline issues.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought three Pre-Ordered Halloween Shirts on 6 August 2022. Received notification that shirts would ship in early September 2022. Sent email in early September inquiring about the shipment, received a notice that there was a delay and the shirts would ship in mid-September. No further email or response. Sent an email on October 12, 2022, response "Yes! We received the shirts yesterday and they will be shipping out ASAP. Please keep an eye on your email for a message once your order ships. Thanks so much for you continued patience and understanding." I have yet to receive an email confirmation of shipment, nor have I received the shirts. Sent a request for a full refund.

  Business response

  11/22/2022

  Business Response /* (1000, 5, 2022/11/01) */ The user in question place an order with us for Pre-Order Button Up shirts on August 6, 2022. These pre-ordered items were expected to ship in September, and due to a delay were pushed to October, which the customer was made aware in an email sent 9/5. The user then reached back out in October 12 and our customer service agent told him they should be shipping soon. At the time, the agent was unaware that the shirts didn't in fact arrive as planned and would be later shipping. When the user followed up on October 24, the customer service agent informed him that we were happy to offer them some options to change or cancel your order. The user didn't respond to this email and the agent followed up again on October 31 to further explain the issue and miscommunication with the order and offer to make changes or cancel it if they'd like. Our pre-orders timelines are always fluid, and we never like to make our customers wait, but due to manufacturing and shipping delays, the timeline got out of hand. Paired with miscommunication, this became an unfortunate situation, and we are working to ensure a communication issue like this doesn't occur again. We will attempt to reach out to the user again to make sure this issue has been resolved

• Initial Complaint

  03/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I pre-ordered 2 dresses from Park Candy back in July of 2021. The total was $173.12. Order ****** I emailed them in December requesting that they cancel my order because I had recently lost a lot weight and knew the dresses wouldn't fit. They send the dresses anyway. I went through their return process and sent the dresses back quickly in early January. They asked me how I wanted my refund. I choose a refund to the original payment. I did not want a store credit because I'm moving and don't plan on visiting Disney as much. I am still waiting on my refund. I have sent several emails over the past three months inquiring as to when I'll get my money back. They keep saying "soon." I even reached out to their social media account, which they are very active on. They read the message but never replied. I attached screenshots that show how long and how many times I have contacted them. I tried to dispute the charge with PayPal but it was over the 180 day limit due to it being a pre-order that I expected to arrive in August or September but didn't get until January of the next year. I just want my money back for the dresses I returned. Thank you for your time and any help you can offer me.

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/04/01) */ Our customer************** placed an order with us for 2 August pre-order dresses on July 15,2021. Due to a variety of unforeseen circumstances such as manufacturing problems, shipping delays, and covid shut-downs; the dresses were delayed until December. On December 28, she decided to cancel her order and our customer service rep offered her a variety of cancellation options on Dec 29. She chose a refund. She did email us agin asking for an update on the refund in early March, but we were having issues processing that refund due to an internal problem with ******, and we told her the refund would be processed very soon. We did completely drop the ball with this situation, and there was a lack in communication on our part. The customer has since been refunded. This is not the standard for communication at Park Candy, we pride ourselves on providing great customer service, and this was unacceptable on our part. Consumer Response /* (2000, 7, 2022/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I really appreciate this apology and response from Park Candy. They have refunded my money and I am satisfied.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an online order July 11, 2021 for the ***************** shorts and blouse pre-sale that was promised to ship early August 2021. In early August, Park Candy told me the order would ship late August. In late August, they told me very early September. In September, they told me early October. This happened again several times, until it was delayed to late March 2022. On February 16th, 2022, I requested that my order be cancelled. Park Candy confirmed the order cancellation and advised that it would take 21 to 25 business days to get my refund. I emailed Park Candy on March 16th, March 21st, and March 22nd to get an update on my refund, all with absolutely no response. I also tried calling their phone number listed on ******** on March 22nd with no answer. I also tried messaging them on ******** on March 22nd with no response. It has now been over one month (24 business days) since the cancellation was processed, and I have still not received my refund.

  Business response

  04/17/2022

  Business Response /* (1000, 8, 2022/04/17) */ Our customer **************** placed an order with us for an August pre-order clothing on July 11,2021. Due to a variety of unforeseen circumstances such as manufacturing problems, shipping delays, and covid shut-downs; the set was delayed until this april. On February 13, she decided to cancel her order and our customer service rep offered her a variety of cancellation options including an option to cancel the order and receive a refund within 21-25 business days. She did email us again asking for an update on the refund in early March via email and*********. Before our customer service rep could respond via email, we processed her refund on March 24. She was notified via*********, and our customer service rep responded back to her email as well. While there was a long wait for her refund to be processed, we offered consistent communication and processed her refund within the timeline we had given her. We do apologize for any miscommunication in that regard. Consumer Response /* (2000, 14, 2022/06/06) */ From: ******** ******* Sent: Friday, April 8, 2022 5:46 PM To: ********@findbbb.org Subject: BBB Complaint Case# ******** (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX) Hello, This complaint can be closed. Park Candy finally responded to my messages and issued the refund on March 23. Thanks, ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩