6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Victoria D
1 star06/13/2024
I preordered a Master Gracy Mailbox bag on 4/23/2023 and have yet to receive the bag or communication via customer support. The bag was to be delivered in October in time for Halloween, I was so excited. September came around and I received an email stating there were issues with the bags being made. November, another issue due to sewing or fabrics. January, another delay. March-*** more issues on shipments. Here is in June, and I have sent email after email, used online chat, reached out through ********* Instagram, tiktok, literally any platform I can to talk to SOMEONE! This business is in *********, 45 minutes away from me. I will NOT be shopping or ordering from here again. At this point, they should refund EVERYONE that preordered bags, and shut their business down.
Park Candy Response
07/30/2024
We sincerely apologize for the delays and lack of communication you experienced with your preorder for the Master Gracy Mailbox bag placed on April 23, 2023. We understand your frustration, especially given the numerous delays and lack of timely updates.
Due to unforeseen production and fulfillment issues, we experienced significant lags in delivering these preorders. Throughout this period, we offered refunds and sent multiple updates via email and videos to our subscribers. We also maintained a preorder update page with the latest information. We acknowledge that our customer service response was not up to standard, and we have since made significant improvements in this area. We canceled and shipped your order at no cost to you as a gesture of goodwill. We hope you are satisfied with your purchase. If not, please know that you can return it for a full refund. We deeply regret any inconvenience caused and appreciate your patience and understanding during this challenging time.Thank you for your feedback and suggestions on how we can improve our services.
Review from Rachel P
1 star05/08/2024
I ordered an item on April 20,2023 with an expected delivery date before May 28, 2023. As of today May 5, 2024 I still haven't received the item. It has been one year and eighteen days since I placed the original order. The last time I asked for an update via their chat option, it took a month to get a response and the answer was to check their pre-order website. But that website just keeps updating to push the send date out further and further or simply says they are working on it. Last month it said the items would ship in May, but now (in May) it simply says they are "Shipping now! Please be patient as we navigate through these!" But I have received no update on my order. Meanwhile, on the website the same item is listed as "shipping now". Additionally, I see in item reviews that some people who ordered BEFORE I did, received their items as early as September 2023. And others who ordered AFTER I did, have received their items already.This item was purchased as a birthday gift for a friend and it seems very likely it will miss that birthday a second time.How to do better? 1) Communicate openly and frequently with your customers. 2) Prioritize sending items to customers who ordered earliest. 3) Don't avoid us. Answer emails and chats promptly, even if that means you have to hire more staff.Park Candy Response
07/30/2024
We apologize for the delays and lack of communication you experienced with your order placed on April 20, 2023. We understand your frustration and regret any inconvenience caused by the extended wait time. Due to unforeseen production and fulfillment delays, we experienced significant lags in shipping preorders. Throughout this period, we offered refunds and sent multiple updates via email and videos to our subscribers. We also maintained a preorder update page with the latest information. We acknowledge that our customer service response was not up to standard, and we have since made significant improvements in this area. Your order was shipped on July 14th, 2024. We hope you are satisfied with your purchase. If not, please know that you can return it for a full refund. We appreciate your patience and understanding during this challenging time and are committed to providing better service in the future. Thank you for your feedback and suggestions on how we can improve our services.Review from Georgia Z
1 star03/29/2024
Company no longer responding to emails. Never shipped item I ordered last spring in 2023. They won't respond in any fashion even on their chat site. They won't even ship shirts and sweatshirts that are IN STOCK that I ordered. They were in combination of something that was a pre-order. I can't get my money back. I feel robbed. I have never seen anything like this.Park Candy Response
04/09/2024
Hey Georgia, we wanted to reach out and apologize for our delay in communication. That's not the experience we wish to provide our customers and we're working to improve all of our day-to-day communication. As a result, we've followed up to all of your emails to provide further assistance we hope you'll refer to them for more information. Please let us know if there is anything else we can assist you with and we'll be more than happy to help. Thanks! Your Friends at Park CandyReview from Danielle L
1 star03/27/2024
In June of 2023 I placed an order for a handbag from this business. It was a pre order and was supposed to ship out in August of 2023. I understand that things happen but It is now March 27th 2024 and I have yet to receive this item. I keep checking their pre order update page and when it gets close to the ship window they change the date and push it out further. Today I checked and instead of the late February early March it is now changed to May 2024. Had I known when I placed this order I would be waiting almost a year for it I would not have ordered. There is little to no communication with this company and when you try to do the online chat its just a bot and not a real person. I am very disappointed in this experience and will not be ordering from them again. If my order does not ship in May I will be filing a formal complaint against this business. Im so glad they were able to post on social media about going to ****** instead of figuring out how to fulfill customer orders. This is not a good way to do business, and to top it all off you can still pre order the handbag that I have been waiting almost a year for.Park Candy Response
07/30/2024
We sincerely apologize for the delays and lack of communication you experienced with your handbag order placed in June 2023. We understand your frustration and disappointment with the extended wait time and our communication process. Due to unforeseen production and fulfillment delays, we encountered significant lags in shipping preorders. Throughout this period, we offered refunds and sent multiple updates via email and videos to our subscribers. We also maintained a preorder update page with the latest information. We acknowledge that our customer service response was not up to standard, and we have since made significant improvements in this area. Your order was delivered on July 19th, 2024. We hope you are satisfied with your purchase. If not, please know that you can return it for a refund. We appreciate your patience and understanding during this challenging time and are committed to providing better service in the future.Review from Bryon H
1 star03/02/2024
This company is the least professional I have ever dealt with. The first week of April 4, 2023 I ordered a purse for my daughter that was a preorder. It said it would ship end of April. Every month I would check to see if there was any new info, no info. ****** wrote them asking about the order. Thru avoided emails. Finally a response and said it's delayed and would ship July, then late July, then August, then late August, then September, then late September, October, late October, November, late November. This continues. The excuse is the same every time. When they finally "got a shipment in" which was supposed to cover all preorders through April 2023. When they actually shipped them out they changed it to All orders to March 2023. It is a month short of a year since it was ordered and their site again still says delayed. They take the money for the item but refuse to update and send like most of their preorders are always staying delayed. Beyond unprofessional plus the fact they take the money without having a true product arrival date is beyond sketchy and actually criminal. If they don't have the product on hand I advise not to order, or even just avoid this companyPark Candy Response
04/09/2024
Hey Byron, we want to apologize for our delay in communication. We're actively working to improve our customer service experience. While we are very sorry for the long wait you've experienced, I believe one of our customer service agents has followed up on all of your concerns and we recommend referring to that correspondence for more information. Please let us know if there is anything else we can assist you with and we'll be more than happy to help. Thanks! Your Friends at Park CandyReview from Rebecca T
1 star11/13/2023
Horrible company. Never respond to email. Purchased a pre order and never received it. Continued to state the order hadn't come in and when I finally asked for a refund never received it. Would not recommend anyone else get scammedPark Candy Response
07/30/2024
We sincerely apologize for the negative experience you had with Park Candy. We understand your frustration regarding the delays and lack of communication.Your order was refunded in December 2023. We acknowledge that our response times have been slow and we are actively working to improve our customer service. We deeply regret any inconvenience caused and appreciate your feedback as it helps us to enhance our services. Thank you for your understanding and patience.
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