ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The national gym policy is to cut off any locks on lockers left overnight. You can't keep your belongings or locks on lockers overnight. This club for some reason will not follow their own policy. I have been asking for locks to be removed for a year now and they will not do it. The gym is in violation of their own policy! This is a simple fix so all members are treated equally. I have to fight with homeless people and members who have claimed lockers as their own. Now over 20 locks are permanent and haven't been removed. Please help with this! They can stop charging members at this location or remove the locks every night like the rules state. Thank you for any help. Ridiculous that I even have to report this. Thank youCustomer response
09/19/2023
You can close the case Im going somewhere else
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.